Pitch Patterns
AI-powered conversation analytics for call centers and sales teams
What is Pitch Patterns? Complete Overview
Pitch Patterns is a next-generation AI-powered conversation analytics platform designed to enhance call center and sales team performance. By providing real-time insights and feedback on customer interactions, it helps teams improve communication skills, achieve sales KPIs, and optimize operational efficiency. The platform analyzes six dimensions of communication skills, including tone of voice, words, and multi-modal mood analysis. It supports multiple languages and integrates with major CRM and telephony providers. Target audiences include customer support teams, direct sales teams, and quality assurance managers in call centers and BPOs.
Pitch Patterns Interface & Screenshots
Pitch Patterns Official screenshot of the tool interface
What Can Pitch Patterns Do? Key Features
Real-time AI Coaching
Pitch Patterns provides live leaderboards where every call is automatically analyzed and scored. Team members can view their performance in real-time and compare it with others, fostering a competitive and motivating environment.
Automated Call Analysis
The platform uses AI to analyze calls across six dimensions of communication skills, including tone of voice, word choice, and mood. This helps identify strengths and areas for improvement in agent performance.
Robocall Platform
Pitch Patterns offers a robocall feature that safeguards your brand from the risks of unconstrained AI while reserving critical tasks like closing sales for human agents.
Multi-language Support
The platform supports large languages like English, Russian, Swedish, and Arabic, as well as smaller languages such as Polish and Baltic languages (Estonian, Latvian, Lithuanian).
CRM and Telephony Integrations
Pitch Patterns integrates seamlessly with major CRM systems like Salesforce and telephony providers, ensuring smooth workflow and data synchronization.
Automated Call Summaries
The platform automatically generates summaries and fills in call cards, saving time and ensuring consistency in reporting.
Team Leaderboards
Leaderboards display real-time performance metrics, helping teams stay motivated and focused on achieving their goals.
A/B Testing and Coaching
Pitch Patterns enables A/B testing of different communication strategies and provides targeted coaching to improve agent performance.
Best Pitch Patterns Use Cases & Applications
Customer Support Team Performance
A customer support team uses Pitch Patterns to analyze call interactions, identify common pain points, and train agents to improve resolution rates and customer satisfaction.
Sales Team Coaching
A direct sales team leverages real-time AI coaching and leaderboards to refine pitch techniques, close more deals, and achieve sales targets faster.
Quality Assurance Monitoring
A quality assurance manager uses automated call analysis and summaries to ensure compliance with communication standards and reduce manual review time.
Robocall Optimization
A call center integrates Pitch Patterns' robocall feature to handle routine inquiries, freeing human agents for complex tasks while maintaining brand consistency.
How to Use Pitch Patterns: Step-by-Step Guide
Sign up for a Pitch Patterns account or book a demo to explore the platform's features.
Integrate Pitch Patterns with your existing CRM and telephony systems to start analyzing calls.
Configure the platform to match your team's KPIs and communication goals, such as sales targets or customer satisfaction metrics.
Monitor real-time analytics and leaderboards to track agent performance and identify areas for improvement.
Use the AI coaching and A/B testing features to train agents and refine communication strategies.
Generate detailed reports to make strategic decisions and continuously optimize team performance.
Pitch Patterns Pros and Cons: Honest Review
Pros
Considerations
Is Pitch Patterns Worth It? FAQ & Reviews
Pitch Patterns supports large languages like English, Russian, Swedish, and Arabic, as well as smaller languages such as Polish and Baltic languages (Estonian, Latvian, Lithuanian).
Yes, Pitch Patterns integrates with major CRM systems like Salesforce and other telephony providers to ensure seamless workflow and data synchronization.
Yes, you can try the demo to explore Pitch Patterns' features before committing to a paid plan.
The robocall feature automates routine inquiries while safeguarding your brand from unconstrained AI risks, reserving critical tasks like closing sales for human agents.
Pitch Patterns analyzes six dimensions of communication skills, including tone of voice, word choice, and mood, providing real-time insights and feedback.