Oxaide
AI Help Desk for Growing Businesses - 60% Automation, 40% More Leads
What is Oxaide? Complete Overview
Oxaide is an AI-powered customer support platform designed to help growing businesses automate their customer communications across multiple channels, including web chat, WhatsApp, and Instagram. The platform leverages auto-learning AI to handle inquiries, capture leads, and reduce operational costs by avoiding the need for additional staff. Oxaide is particularly beneficial for industries like healthcare, professional services, and food distribution, where high inquiry volumes and after-hours communication are common. The platform offers both self-service web chat deployment and professional setup services for WhatsApp and Instagram integration, making it scalable for businesses of all sizes.
Oxaide Interface & Screenshots
Oxaide Official screenshot of the tool interface
What Can Oxaide Do? Key Features
Auto-Learning AI
Oxaide's AI continuously learns from website content and customer conversations, improving its accuracy and response quality over time without manual training. It achieves a 60% automation rate, significantly higher than traditional platforms (15-30%).
Multi-Channel Support
Oxaide integrates seamlessly with web chat, WhatsApp, and Instagram, providing a unified inbox for all customer interactions. This ensures no inquiries are missed, regardless of the channel.
Lead Capture
The platform converts visitors into leads with intelligent forms that adapt to each conversation, capturing contact details naturally. This results in a 40% increase in lead conversions.
Smart Escalation
Oxaide handles routine inquiries automatically and escalates complex issues to human agents with full conversation context, ensuring efficient resolution and reducing workload by 80%.
Bank-Level Security
Oxaide ensures data protection with bank-level TLS encryption, AES-256 data security, row-level security, and audit logging, making it compliant with GDPR and PDPA regulations.
Best Oxaide Use Cases & Applications
Healthcare Clinics & Wellness
Oxaide helps healthcare clinics automate appointment bookings and reminders, reducing no-show rates by 40%. It also answers insurance and pricing questions instantly, freeing up receptionists to focus on in-person tasks.
Professional Services (Law & Accounting)
The platform pre-qualifies leads, schedules consultations, and answers service and pricing questions 24/7, ensuring no client inquiries go unanswered and reducing administrative workload by 10+ hours weekly.
Food Distribution & Wholesale
Oxaide auto-confirms orders, checks stock availability, and provides delivery updates, ensuring no orders are missed after business hours and reducing the need for additional staff.
How to Use Oxaide: Step-by-Step Guide
Install Widget & Start Training: Copy-paste the widget code into your website (takes 2 minutes). The AI will automatically scrape your website to build a knowledge base.
Configure AI Actions: Create lead forms, buttons, and webhook triggers to connect with your existing tools (e.g., CRM, e-commerce systems) via HTTP.
Go Live & Improve: The AI agent starts handling customer queries while continuously learning from interactions. You can add more channels (WhatsApp, Instagram) as needed.
Monitor & Optimize: Use the team inbox to manage conversations, review AI performance, and make adjustments to improve response accuracy and efficiency.
Oxaide Pros and Cons: Honest Review
Pros
Considerations
Is Oxaide Worth It? FAQ & Reviews
Yes, Oxaide offers professional setup services for WhatsApp and Instagram integration, including Meta verification and technical configuration.
Self-service web chat can be deployed in 20 minutes, while professional WhatsApp and Instagram integration takes 2-4 weeks.
Yes, Oxaide uses bank-level TLS encryption, AES-256 data protection, and is compliant with GDPR and PDPA regulations.
Oxaide supports 40+ languages, making it suitable for global deployment.
Yes, Oxaide offers custom CRM integrations with systems like HubSpot, Salesforce, and proprietary tools via webhooks.