Aurelian
AI-powered call automation for PSAPs, reducing dispatcher workload
What is Aurelian? Complete Overview
Aurelian is an AI-powered conversational assistant designed specifically for Public Safety Answering Points (PSAPs) to automate non-emergency calls. The solution handles millions of calls annually across the US, using natural language processing to route callers, triage emergencies, and create calls for service in real time. It significantly reduces the non-emergency workload for dispatchers, allowing them to focus on critical situations. Key benefits include 74% call automation without dispatcher intervention, 3 hours saved per dispatcher daily, and zero hold times for callers. The system is trusted by leading dispatch centers nationwide and features CJIS-aligned architecture with SOC II Type 2 compliance, ensuring all data remains secure within the US.
Aurelian Interface & Screenshots
Aurelian Official screenshot of the tool interface
What Can Aurelian Do? Key Features
Real-time Call Automation
Aurelian's AI handles inbound calls with human-like dialogue, collecting information and asking relevant follow-up questions to either resolve issues instantly or route calls appropriately. This happens 24/7 without tying up human call-takers.
Scalable Deployment
The solution can be customized and scaled across multiple departments or jurisdictions. Agencies can tailor routing logic, language, and workflows while maintaining complete control over their data and operations.
CAD-Ready Summaries
The system automatically generates Computer-Aided Dispatch (CAD) ready summaries from call interactions, reducing manual data entry and ensuring accurate information transfer to responding units.
Enterprise Security
Aurelian maintains CJIS-aligned architecture and SOC II Type 2 compliance. All data is stored in the US with strict policies against data mining or sharing, and no cross-training of AI models with client data.
Performance Analytics
The platform provides measurable results including 74% call automation rates, 3 hours saved per dispatcher daily, and zero hold times - with proven case studies from multiple PSAPs demonstrating these benefits.
Best Aurelian Use Cases & Applications
High Volume Call Reduction
PSAPs experiencing overwhelming call volumes use Aurelian to automatically handle non-emergency reports (like parking complaints or noise disturbances), reducing call-taker workload by 74% while ensuring callers receive instant service.
After-Hours Coverage
Agencies deploy Aurelian to provide 24/7 automated service for non-urgent calls, maintaining public access to services without requiring round-the-clock staffing for low-priority issues.
Multi-Jurisdiction Coordination
Regional dispatch centers use Aurelian's customizable routing to properly direct calls across multiple municipalities from a single point of contact, with language and logic tailored to each jurisdiction's requirements.
How to Use Aurelian: Step-by-Step Guide
Connect Aurelian to your existing phone lines through simple call forwarding setup, requiring minimal changes to current infrastructure.
Configure call routing logic and language preferences specific to your agency's needs and jurisdictions through the intuitive admin interface.
The AI assistant begins automatically answering non-emergency calls, engaging callers in natural conversation to understand their needs.
Based on the conversation, the system either resolves the issue, routes the call appropriately, or generates a CAD-ready summary for dispatchers.
Monitor performance through real-time dashboards showing call volumes, automation rates, and time savings, with options to refine configurations as needed.
Aurelian Pros and Cons: Honest Review
Pros
Considerations
Is Aurelian Worth It? FAQ & Reviews
Aurelian connects via call forwarding to your current phone lines and can integrate with CAD systems to create service-ready summaries, requiring minimal changes to existing infrastructure.
The system is designed to recognize when human intervention is needed and will seamlessly transfer calls to live dispatchers while providing them with all collected information.
No, Aurelian does not mine or use your call data to train its models. Your data remains completely private and is never shared or used for cross-training.
Implementation timelines vary by agency size but typically range from a few weeks to a couple months, including configuration, testing, and staff orientation.
Yes, the system supports multiple languages and can be configured to handle calls in the languages commonly used by your community.