Solidroad
AI Optimization for Human and AI Agents
What is Solidroad? Complete Overview
Solidroad is an AI-powered platform designed to optimize customer experience (CX) by closing the loop from insight to improvement. It enables businesses to review 100% of customer interactions in seconds, providing a comprehensive view across phone, live chat, video, and email support. The platform generates custom training for agents using AI simulations that mimic real customers, leading to improved customer satisfaction. Solidroad is trusted by CX leaders and is built by experts with deep experience in category-leading CX companies. It offers enterprise-grade security with SOC 2 and ISO27001 certifications, ensuring rigorous security protocols. The platform is loved by teams for its transformative impact on training, coaching, and overall CX improvement.
Solidroad Interface & Screenshots
Solidroad Official screenshot of the tool interface
What Can Solidroad Do? Key Features
Automated Review Workflows
Solidroad automates the review of 100% of customer interactions, saving time and ensuring no conversation is missed. This feature provides instant insights into customer interactions across multiple channels, enabling quick identification of areas for improvement.
AI-Powered Training Simulations
The platform generates realistic AI simulations that look, act, and sound like real customers. These simulations are used to coach reps, making training more efficient and engaging, ultimately leading to better customer interactions.
Real-Time Performance Visibility
Solidroad offers real-time visibility into agent performance, allowing managers to identify coaching priorities and track progress. This feature helps in making data-driven decisions to improve CX continuously.
Scalable Training Simulations
The platform provides scalable training solutions that can be customized to meet the needs of individual agents. This ensures that training is relevant and effective, leading to quicker ramp times and better performance.
QA Insights for AI Agent Tuning
Solidroad offers detailed QA insights that can be used to fine-tune AI agents. This feature ensures that both human and AI agents are performing at their best, leading to higher customer satisfaction.
Best Solidroad Use Cases & Applications
Customer Support Training
Solidroad is used to train customer support agents by simulating real customer interactions. This helps agents practice and improve their skills in a controlled environment, leading to better performance in real scenarios.
Quality Assurance
The platform automates the QA process by reviewing all customer interactions and providing actionable insights. This reduces the time spent on manual reviews and ensures consistent quality across all interactions.
AI Agent Optimization
Solidroad provides insights into AI agent performance, enabling businesses to fine-tune their AI agents for better customer interactions. This leads to higher customer satisfaction and fewer escalations.
How to Use Solidroad: Step-by-Step Guide
Sign up for Solidroad and integrate it with your customer support channels (phone, live chat, video, email).
Configure the platform to review 100% of customer interactions automatically, ensuring comprehensive coverage.
Use the AI-powered training simulations to coach your reps, customizing scenarios to match real customer interactions.
Monitor real-time performance metrics and identify areas for improvement using the platform's dashboard.
Generate individualized feedback for agents and fine-tune AI agents based on QA insights to continuously improve CX.
Solidroad Pros and Cons: Honest Review
Pros
Considerations
Is Solidroad Worth It? FAQ & Reviews
Solidroad supports customer interactions across phone, live chat, video, and email support.
Yes, Solidroad is SOC 2 and ISO27001 certified, ensuring enterprise-grade security.
Solidroad improves customer satisfaction by providing comprehensive insights into customer interactions and enabling targeted training and coaching for agents.
Yes, Solidroad provides QA insights that can be used to fine-tune AI agents, improving their performance in customer interactions.
Solidroad offers dedicated partnership and support to ensure adoption, impact, and long-term success for its users.