11Sight
AI-powered inbound video call platform for revenue teams
What is 11Sight? Complete Overview
11Sight is an AI-powered inbound video call platform designed to enhance customer engagement and streamline communication for revenue teams. It combines video communication technology, digital telephony, and sales/marketing capabilities into one unified solution. The platform's foundation is built on e-lines - digital communication addresses that allow teams to receive video calls from any channel via browser or mobile device. 11Sight serves as a first point of contact, handling 76% of calls autonomously while transferring the remaining 24% to human teams with full conversation context. The solution is particularly valuable for automotive and hospitality industries, helping businesses automate appointment scheduling, customer inquiries, and sales processes while maintaining a personal touch through video communication.
11Sight Interface & Screenshots
11Sight Official screenshot of the tool interface
What Can 11Sight Do? Key Features
AI Agents
11Sight offers specialized AI agents including Service Agent, Frontdesk Agent, Sales Agent, and Outbound Agent. These agents serve as the first point of contact, handling common inquiries autonomously while intelligently routing more complex interactions to human teams. The Service Agent can book, cancel, or reschedule appointments, while the Sales Agent engages website visitors with detailed product information and lead qualification.
E-lines
E-lines are personal digital communication addresses (URLs) that enable team members to receive video calls from any online channel. Similar to phone numbers, each e-line can be customized and rings the recipient's device when accessed. Team e-lines allow call routing to multiple team members simultaneously, ensuring no customer call goes unanswered.
E-rooms
E-rooms are dedicated browser-based meeting spaces that serve as natural extensions of e-lines. They can be used for scheduled meetings, impromptu discussions, or as virtual offices. Each user gets a personal e-room, and organizations can create conference rooms for team-wide use, all accessible without downloads or plugins.
Call Orchestration
Advanced call routing features include simultaneous ringing, round-robin distribution, team grouping, and intelligent escalation. Calls can be transferred between devices or team members with one click, and the system automatically escalates unanswered calls to backup team members to maximize connection rates.
Campaign Management
Track e-line performance across marketing campaigns with custom links, QR codes, and analytics. The platform provides pre-call CRM intelligence, customizable lead capture forms, and smart website buttons to optimize conversion paths from first contact to closed deal.
End-to-End Encryption
All video communications are secured with end-to-end encryption, ensuring privacy and compliance. The platform meets enterprise security standards while maintaining ease of use for both businesses and their customers.
Best 11Sight Use Cases & Applications
Automotive Service Departments
Dealerships use 11Sight's Service Agent to handle 76% of incoming service calls automatically. The AI books appointments, checks vehicle status, and answers common questions, only transferring complex issues to human staff with full context. This reduces call center workload while improving customer satisfaction with 24/7 availability.
Hotel Front Desk Support
Hotels integrate 11Sight with self-service kiosks, allowing guests to connect instantly with live agents via video when they need assistance. This provides white-glove service while reducing front desk staffing requirements, especially during peak check-in/out times.
Sales Team Engagement
Sales teams embed e-lines in digital campaigns and website CTAs. When prospects click to connect, the system routes calls to available reps with full CRM context, increasing conversion rates by enabling instant, face-to-face engagement during peak interest moments.
After-Hours Customer Support
Businesses use 11Sight to extend support availability without staffing nights and weekends. The AI handles common inquiries and collects information for follow-up, while urgent matters are escalated to on-call staff with complete context.
How to Use 11Sight: Step-by-Step Guide
Sign up for a free 14-day trial by selecting the plan that fits your needs (Starter, Premium, or Enterprise). No credit card is required for the trial period.
Set up your e-lines - create personal URLs for team members and group URLs for departments. Customize these addresses to match your branding (e.g., yourcompany.com/support).
Configure your AI agents based on your business needs. Set up the Service Agent for appointment management, Sales Agent for lead qualification, Frontdesk Agent for general inquiries, and Outbound Agent for proactive customer outreach.
Integrate 11Sight with your existing tools (CRM, marketing platforms, etc.) to enable features like pre-call intelligence and post-call data synchronization.
Deploy your e-lines across digital channels - add them to your website, email signatures, social media profiles, and digital ads. Use QR codes for offline campaigns.
Monitor performance through the dashboard, reviewing call analytics, agent performance, and campaign effectiveness to continuously optimize your customer engagement strategy.
11Sight Pros and Cons: Honest Review
Pros
Considerations
Is 11Sight Worth It? FAQ & Reviews
An e-line is a personal digital communication address (URL) that allows you to receive video calls from any online channel. When someone accesses your e-line URL, it rings your device just like a phone call, enabling instant browser-based video connections without downloads.
The AI Agent is trained to handle common inquiries autonomously (76% of calls). When it encounters a complex request, it seamlessly transfers the call to a human agent with full conversation context and meeting goals, ensuring smooth transitions and avoiding customer frustration.
Yes, Enterprise plans allow custom domains for e-lines and e-rooms (e.g., meet.yourcompany.com/john). Premium plans offer limited customization options, while Starter plans use 11Sight's default domains.
Yes, 11Sight offers native iOS and Android apps available on the App Store and Google Play. All features are also accessible through mobile browsers without requiring app installation.
All video communications are protected with end-to-end encryption, ensuring that only the participants can access the conversation content. The platform complies with enterprise security standards for data protection.
Yearly billing offers a 20% discount compared to monthly payments. All features remain the same - you simply commit to a longer term in exchange for cost savings.