OnAir
Zero-friction customer calls with AI or human agents
What is OnAir? Complete Overview
OnAir revolutionizes customer communication by offering a seamless, app-free calling experience. It eliminates the hassle of scheduling calls and sharing personal contact details by providing unique links that customers can use to connect instantly via audio or video calls. The platform caters to sales teams, customer support, and businesses looking to streamline communication. With OnAir, users can set their availability, route calls to team members, or use AI agents when offline. The tool captures lead information automatically and integrates with CRMs, making it ideal for businesses aiming to improve conversion rates and customer engagement.
OnAir Interface & Screenshots
OnAir Official screenshot of the tool interface
What Can OnAir Do? Key Features
App-Free Customer Calls
Customers can connect with you or your team directly through a web browser without needing to download any app. Simply share your unique OnAir link, and when they click it, the call starts instantly if you're online.
AI or Human Agent Routing
Configure your OnAir link to route calls to yourself, your team members, or an AI agent when you're offline. This ensures no call goes unanswered, improving customer satisfaction and lead capture.
Controlled Availability
Set your status to online or offline as needed. You can also schedule availability, sync with your calendar, or enable round-robin call distribution among team members for balanced workload management.
Call Recording & Transcription
Every call, whether handled by a human or AI agent, is recorded and can be reviewed later. Professional and Business plans also include call transcription, useful for training and auditing purposes.
Lead Capture
OnAir automatically collects customer contact information (email or phone number) during calls, making follow-ups effortless. This data can be integrated with your CRM for streamlined lead management.
Email Badge & Website Embed
Include a real-time status badge in your email signature (green for online, gray for offline). You can also embed OnAir on your website, replacing traditional 'Book a Call' buttons with a dynamic 'Drop in' option.
Best OnAir Use Cases & Applications
Sales Teams
Sales reps can share their OnAir links with prospects, enabling instant communication when they're available. This eliminates scheduling back-and-forth and speeds up the sales cycle.
Customer Support
Support teams can use OnAir to provide real-time assistance. Calls can be routed round-robin to available agents, and AI agents can handle after-hours queries.
Freelancers & Consultants
Professionals can offer clients a direct line via their OnAir link without sharing personal contact details. The tool also helps manage availability and capture lead information.
Remote Teams
Distributed teams can use OnAir to streamline communication with clients. The platform ensures calls are routed to available team members, regardless of location.
How to Use OnAir: Step-by-Step Guide
Sign up for OnAir and create your unique link (e.g., onair.io/yourname or onair.io/yourcompany). Choose between audio or video calls and configure your availability preferences.
Share your OnAir link on your website, LinkedIn profile, email signature, or via text. The link can also be embedded as a live image showing your real-time online status.
Set your status to 'online' when you're available. Customers can then click your link to initiate a call directly from their browser—no app installation required.
Receive calls on your phone or computer. If you're offline, calls can be routed to an AI agent or other team members based on your configuration.
Review recorded calls, access transcripts (if available), and follow up with leads using the contact information captured during the call. Integrate with your CRM for seamless lead management.
OnAir Pros and Cons: Honest Review
Pros
Considerations
Is OnAir Worth It? FAQ & Reviews
An OnAir link is a unique URL (e.g., onair.io/yourname) that you share with contacts. When clicked, it connects them to you via a call. You can create multiple links and configure them to route calls to you, your team, or an AI agent.
Human agent minutes are consumed when you or a team member answers a call. AI agent minutes are used when the AI handles a call. For example, a 10-minute call uses 10 minutes of the respective allowance.
Yes, you can cancel anytime by logging into the Billing Portal with your subscription email. The 7-day free trial requires no credit card and can be canceled without charge.
OnAir currently integrates with mobile devices, Slack, and webhooks. More integrations, including CRMs, are planned for future updates.
Yes, all plans support round-robin call routing, allowing calls to be distributed among team members based on availability.