Zuuma
AI assistant for customer support in Telegram and websites
What is Zuuma? Complete Overview
Zuuma is an AI-powered assistant designed to replace traditional customer support managers by handling routine inquiries automatically. It learns from uploaded product information, similar to training a new employee, and can be integrated into Telegram or embedded on a website. The tool is ideal for businesses looking to reduce support costs, scale their customer service operations, and provide 24/7 responses. Target audiences include e-commerce stores, B2B companies, online schools, and clinics.
Zuuma Interface & Screenshots
Zuuma Official screenshot of the tool interface
What Can Zuuma Do? Key Features
Customizable Communication Style
Zuuma allows businesses to set the tone of their AI assistant, whether professional, friendly, or in a unique brand voice, ensuring consistent customer interactions.
Automatic Data Processing
Simply upload price lists, instructions, FAQs, or any relevant information, and Zuuma's system will automatically process and learn from these documents to answer customer queries accurately.
Seamless Integration
Easily connect Zuuma to a Telegram bot or embed it as a widget on your website, enabling instant customer support without any coding required.
24/7 Availability
Unlike human agents, Zuuma operates round the clock, providing instant responses to customer inquiries at any time of day or night.
Data Security Compliance
All data processed by Zuuma is stored on servers located in Russia, ensuring full compliance with the 152-FZ law on personal data protection.
Best Zuuma Use Cases & Applications
E-commerce Support
Zuuma assists online shoppers by answering product queries, checking stock availability, and providing information on delivery and payment options, enhancing the shopping experience.
B2B Partner Assistance
For B2B companies, Zuuma answers partners' questions about collaboration terms, pricing, and technical product specifications, streamlining communication.
Educational Consultations
Online schools use Zuuma to advise students on course schedules, program details, and frequently asked questions, reducing administrative workload.
Healthcare Information
Clinics deploy Zuuma to inform patients about services, doctor availability, and appointment scheduling, improving patient engagement and operational efficiency.
How to Use Zuuma: Step-by-Step Guide
Create your assistant by signing up on the Zuuma platform. The process is quick and free, with no credit card required.
Customize your AI assistant's communication style to match your brand's tone—whether professional, friendly, or uniquely yours.
Upload all necessary information such as price lists, product details, FAQs, and instructions. Zuuma will automatically process and learn from these documents.
Integrate the assistant into your Telegram bot or add the widget to your website with simple, straightforward steps.
Go live and let Zuuma handle customer inquiries instantly, freeing up your human agents for more complex tasks.
Zuuma Pros and Cons: Honest Review
Pros
Considerations
Is Zuuma Worth It? FAQ & Reviews
Yes, Zuuma offers a free plan with basic functionality and limited queries per month, allowing you to test the service without any financial commitment.
All data processed by Zuuma is stored on servers in Russia, complying with the 152-FZ law on personal data protection, ensuring your information is secure.
Currently, Zuuma primarily supports Russian, as it is tailored for businesses operating in Russia, but future updates may include additional languages.
Zuuma is versatile and beneficial for e-commerce stores, B2B companies, online schools, clinics, and any business requiring efficient customer support.
You can create and deploy your AI assistant in as little as 5 minutes, thanks to the intuitive setup process and seamless integration options.