UsersLoop
All-in-one customer feedback & support platform for SaaS teams
UsersLoop Overview
UsersLoop is a comprehensive customer feedback and support platform designed specifically for SaaS teams. It combines multiple essential tools into one affordable solution, helping businesses collect, organize, and act on customer feedback while delivering exceptional support. The platform solves key pain points by replacing expensive standalone tools with an integrated system that includes feedback collection, product roadmaps, helpdesk functionality, and live chat support. UsersLoop is particularly valuable for product managers, customer support teams, and SaaS companies looking to improve their customer experience while reducing costs. Its automated customer intelligence features help prioritize high-value feedback, and its AI-powered support tools reduce response times. With quick setup (just 30 minutes to go live) and beautiful, customizable widgets, UsersLoop makes it easy for teams to start capturing valuable customer insights immediately.
UsersLoop Screenshot
UsersLoop Official screenshot of the tool interface
UsersLoop Core Features
Smart Feedback Collection
UsersLoop offers beautiful, customizable widgets that capture feedback seamlessly within your product. The system automatically detects user context, browser information, and page details, adding valuable metadata to each feedback item. Unlike basic feedback tools, UsersLoop intelligently organizes incoming feedback and creates comprehensive customer profiles that include MRR, LTV, and usage data. This allows teams to prioritize feedback from high-value customers and make data-driven product decisions.
Customer Intelligence & Profiling
The platform automatically creates detailed customer profiles by aggregating feedback with business data. This unique feature helps teams understand who is providing feedback and prioritize input from strategic accounts. Profiles include customer value metrics, usage patterns, and feedback history, giving product teams unprecedented context when evaluating feature requests or support issues.
Public Product Roadmaps
UsersLoop transforms raw feedback into beautiful, shareable product roadmaps that keep customers informed. Teams can showcase what they're building, why each feature matters, and estimated timelines. This transparency builds trust and reduces support inquiries about upcoming features. The roadmaps include analytics to track customer reactions and engagement with planned updates.
AI-Powered Support Suite
The platform includes a comprehensive support system with a knowledge base, live chat, and AI-powered responses. The AI learns from your existing help content to provide instant, accurate answers to common questions. This reduces support ticket volume while improving response times. The system also offers smart suggestions for support agents during live chats.
Smart Notifications & Integrations
UsersLoop provides instant alerts when high-value customers submit feedback, ensuring teams never miss critical insights. The platform offers easy integration with popular tools through APIs and webhooks, with more integrations constantly being added. Developers appreciate the lightweight implementation (just one line of code) and comprehensive documentation.
UsersLoop Use Cases
Prioritizing Product Development
A SaaS company uses UsersLoop to collect feature requests from customers. The customer intelligence features automatically identify which requests come from high-value accounts, allowing the product team to prioritize development efforts based on potential revenue impact rather than just volume of requests.
Reducing Support Ticket Volume
A growing startup implements UsersLoop's AI-powered helpdesk and knowledge base. Within weeks, the system handles 40% of common support inquiries automatically, freeing the support team to focus on more complex issues while maintaining fast response times.
Improving Customer Communication
A B2B software company publishes its product roadmap through UsersLoop, showing customers what features are planned and their estimated timelines. This transparency reduces support inquiries about upcoming features by 60% while increasing customer satisfaction scores.
How to Use UsersLoop
Create Your Account: Sign up for a free trial on the UsersLoop website. The onboarding process takes less than 5 minutes and requires no credit card. You'll set up your first product and configure basic settings during this initial setup.
Add Initial Content: Import existing feedback from your current tools using CSV or API integrations, or manually add your upcoming features to the roadmap. The platform is designed for gradual migration, so you can start small and expand your use over time.
Embed the Widget: Add UsersLoop's lightweight (only 25KB) widget to your website with a single line of code. The widget is fully customizable to match your brand and appears only when users want to provide feedback, ensuring a non-intrusive experience.
Configure Notifications: Set up smart alerts to notify your team when high-priority feedback comes in. Customize which team members receive which types of notifications based on their roles and responsibilities.
Engage with Feedback: Start reviewing incoming feedback, creating roadmap items, and responding to customers. The platform's AI will begin learning from your interactions to provide better automated responses over time.