InboxPilot
AI-powered email support chatbot for Gmail & Outlook
What is InboxPilot? Complete Overview
InboxPilot is an advanced AI email writing agent designed to revolutionize customer support by automating email responses. It integrates seamlessly with Gmail, Outlook, and Zendesk, allowing businesses to train a custom AI chatbot on their own data to understand their business specifics. The tool automatically tags incoming emails, drafts responses, and even sends replies 24/7, freeing up support teams to focus on more complex tasks. InboxPilot is ideal for businesses of all sizes looking to streamline their email support, reduce response times, and improve efficiency. With features like intelligent handover to human agents when needed, customizable responses, and full observability into the AI's decision-making process, InboxPilot offers a comprehensive solution for modern email support challenges.
InboxPilot Interface & Screenshots
InboxPilot Official screenshot of the tool interface
What Can InboxPilot Do? Key Features
Custom Trained AI Agent
InboxPilot allows you to upload your company's documents, manuals, and FAQs to train a personalized AI email assistant that understands your business inside out. Unlike generic chatbots, it provides accurate responses based on your specific knowledge base.
24/7 Auto-Responses
The AI automatically handles incoming emails around the clock, drafting responses or sending replies instantly. It can tag emails by priority or type, ensuring urgent matters get attention while routine queries are handled efficiently.
Intelligent Human Handover
When the AI encounters complex questions beyond its confidence threshold (about 20% of cases), it seamlessly transfers the conversation to human agents within your existing support tools, providing them with detailed summaries of the interaction.
Brand Voice Customization
Control your AI agent's personality and tone to match your brand identity. The system learns from your past communications to maintain consistency in all automated responses, ensuring a professional and on-brand customer experience.
Full Process Observability
Gain complete visibility into how your AI email writer makes decisions. The platform shows each step of the response generation process, allowing you to monitor performance and make adjustments as needed.
Multi-platform Integration
Works seamlessly with Gmail, Outlook, and Zendesk, fitting into your existing workflow without requiring changes to your current tools or processes. Setup is quick and requires no coding knowledge.
Best InboxPilot Use Cases & Applications
Customer Support Automation
A SaaS company uses InboxPilot to handle 80% of routine support emails about account access, billing questions, and basic troubleshooting. This reduces their support team's workload by 30 hours weekly while maintaining 98% customer satisfaction with response quality.
E-commerce Order Inquiries
An online retailer automates responses to common order status, shipping time, and return policy questions. The AI pulls real-time data from their systems to provide accurate updates, reducing response time from 12 hours to under 5 minutes.
HR Recruitment Coordination
A recruitment agency uses InboxPilot to manage initial candidate communications, answering FAQs about application processes, interview scheduling, and company information. This allows HR staff to focus on high-value interactions with top candidates.
How to Use InboxPilot: Step-by-Step Guide
Import your data by uploading company documents, FAQs, manuals, or connecting your website for crawling. This provides the foundational knowledge for your AI agent to learn about your business.
Train your AI agent by processing the uploaded data. The system analyzes your content to understand your products, services, and common customer inquiries, creating a knowledge base for responses.
Connect your email accounts (Gmail, Outlook) or support platform (Zendesk). The secure connection allows the AI to access incoming emails while maintaining strict data privacy standards.
Customize settings including response tone, auto-reply confidence thresholds, and escalation protocols. Set preferences for when human agents should take over conversations.
Activate the AI agent and monitor performance through the dashboard. The system will begin automatically processing incoming emails, with options to review drafts or let it send replies directly.
InboxPilot Pros and Cons: Honest Review
Pros
Considerations
Is InboxPilot Worth It? FAQ & Reviews
While ChatGPT is a general-purpose AI, InboxPilot is specifically trained on your company's private data and documentation. It can answer questions about your actual business operations, products, and services that ChatGPT has no knowledge of, making it far more useful for customer support.
Yes, all data is encrypted at rest (AES-256) and in transit. Your emails are end-to-end encrypted, and no human reads your messages. The system only accesses specific email threads needed for responses and doesn't store or share your email contents.
When the AI's confidence in its response falls below a set threshold, it offers the customer the option to 'Talk to a person.' The conversation is then seamlessly transferred to your human support team within your existing tools, with all context preserved.
Absolutely. You can control your AI agent's personality and tone to match your brand voice. The system learns from your past communications to maintain consistency in all automated responses.
Yes, the system can process and respond in several languages. It automatically detects the language of incoming emails and responds in kind. For specialized language needs, human agents can take over when necessary.
Most users can get set up and running in under 30 minutes. The no-code platform makes it easy to upload your data, train your AI, and connect your email accounts without technical expertise.