TextIt
The Leading Bot Platform for seamless automation
What is TextIt? Complete Overview
TextIt is a powerful bot platform designed to help businesses and developers create, deploy, and manage chatbots with ease. It offers a comprehensive suite of tools to automate customer engagement across multiple channels, including Facebook, WhatsApp, and SMS. With its intuitive drag-and-drop Flow Designer, users can build chatbots in minutes without any coding knowledge. TextIt also provides advanced features like contact database management, automated campaigns, and seamless human hand-off via tickets. Whether you're a small business looking to enhance customer service or a developer building complex automation workflows, TextIt provides the flexibility and scalability you need.
TextIt Interface & Screenshots
TextIt Official screenshot of the tool interface
What Can TextIt Do? Key Features
Flow Designer
TextIt's Flow Designer allows users to create chatbots quickly and effortlessly using a drag-and-drop interface. No coding skills are required, making it accessible for users of all technical levels. The intuitive design ensures that even complex chatbot workflows can be built in minutes.
Contact Database
Manage and organize your contacts efficiently with TextIt's Contact Database. Create custom fields to track user activity and personalize interactions. This feature helps businesses maintain detailed records and improve engagement strategies.
Campaigns
Automate ongoing engagement with TextIt's Campaigns feature. Schedule and send messages to your audience based on triggers or time intervals. This ensures consistent communication and helps nurture leads or retain customers.
Omni-Channel
TextIt supports multiple communication channels, including Facebook, WhatsApp, and SMS. This omni-channel approach ensures that you can reach your audience wherever they are, providing a seamless experience across platforms.
Tickets
When a chatbot can't resolve an issue, TextIt's Tickets feature allows for smooth hand-off to a human agent. This ensures that customer queries are addressed promptly, improving satisfaction and reducing frustration.
Integrations
TextIt integrates with popular tools like Zapier and Wit.ai, as well as custom webhooks. This flexibility allows businesses to connect their chatbot workflows with existing systems and enhance functionality.
Best TextIt Use Cases & Applications
Customer Support
Businesses can use TextIt to automate customer support, handling common queries instantly and escalating complex issues to human agents via tickets. This reduces response times and improves customer satisfaction.
Lead Generation
TextIt's chatbots can engage website visitors, collect contact information, and qualify leads before passing them to sales teams. This streamlines the lead generation process and increases conversion rates.
Marketing Campaigns
Automate marketing campaigns by sending personalized messages to customers based on their behavior or preferences. TextIt's Campaigns feature ensures timely and relevant communication.
How to Use TextIt: Step-by-Step Guide
Sign up for a TextIt account on their website and log in to the dashboard.
Use the Flow Designer to create your chatbot by dragging and dropping elements to define the conversation flow.
Configure your Contact Database by adding custom fields to track relevant user data.
Set up automated Campaigns to engage with your audience at scheduled intervals or based on specific triggers.
Connect your chatbot to preferred channels like Facebook, WhatsApp, or SMS for omni-channel communication.
Monitor performance and make adjustments as needed to optimize your chatbot's effectiveness.
TextIt Pros and Cons: Honest Review
Pros
Considerations
Is TextIt Worth It? FAQ & Reviews
Yes, TextIt offers a free plan with basic features, including the Flow Designer and limited contact database access.
TextIt supports multiple channels, including Facebook, WhatsApp, and SMS, providing an omni-channel communication experience.
Yes, TextIt integrates with tools like Zapier and Wit.ai, and also supports custom webhooks for advanced integrations.
The Tickets feature allows chatbots to hand off complex queries to human agents, ensuring that customer issues are resolved efficiently.
Yes, TextIt offers an Enterprise plan with scalable solutions, custom webhooks, and dedicated account management to meet the needs of large businesses.