Knowmate
AI agent for work chats with document knowledge
Knowmate Overview
Knowmate is an AI-powered assistant that integrates with your work communications to provide instant responses using your company's knowledge base. It serves as a 24/7 virtual colleague that can answer questions from clients and team members by referencing your uploaded documents. The tool is designed for businesses and teams looking to streamline communication, reduce repetitive questions, and improve response times. Knowmate supports multiple platforms including WhatsApp, Telegram, Gmail, and LinkedIn, making it versatile for various communication channels. Its ability to learn from company documents and provide context-aware responses in multiple languages (including fluent Russian) makes it particularly valuable for distributed teams and customer-facing roles.
Knowmate Screenshot
Knowmate Official screenshot of the tool interface
Knowmate Core Features
Hassle-free onboarding
New employees can get instant answers to their questions and understand each step of the onboarding process without needing to constantly ask colleagues. The AI agent provides consistent information based on company documents and procedures.
Unified data and knowledge base
Knowmate creates a single source of truth by learning from all your uploaded documents. This eliminates the need to ping colleagues about every little thing as the agent can provide accurate answers from the company's knowledge base.
24/7 consultant
The AI agent is always available in chat, ready to assist you, your colleagues, and your clients at any time of day. This ensures continuous support without delays or timezone constraints.
Russian language support
Knowmate offers fluent Russian language capabilities with an understanding of context and nuance, making it particularly valuable for Russian-speaking teams and clients.
Chat storage and analysis
All conversations with customers are automatically saved and analyzed, providing valuable insights and maintaining a record of all interactions for future reference.
Conversation summaries
The tool automatically creates concise summaries for every conversation, helping teams quickly understand key points without reviewing entire chat histories.
Flexible settings
Users have full control over the bot's behavior, tone, and logic, allowing customization to match company brand voice and communication style.
Easy integrations
Knowmate offers simple Webhook integration with popular platforms like WhatsApp, Telegram, Gmail, LinkedIn, and Meta Messenger, requiring no complex setup.
Knowmate Use Cases
Customer Support Automation
Knowmate can handle common customer inquiries 24/7 by referencing product manuals and FAQs, reducing response time and freeing up human agents for complex issues.
Employee Onboarding
New hires can ask the AI agent about company policies, procedures, and role-specific information, accelerating the onboarding process without burdening HR staff.
Cross-team Collaboration
Teams in different departments can access shared knowledge through the AI agent, eliminating information silos and reducing inter-departmental queries.
Multilingual Support
Companies serving Russian-speaking clients can use Knowmate's fluent Russian capabilities to provide native-language support around the clock.
How to Use Knowmate
Configure the agent by choosing an AI model and setting the system prompt. Define your agent's persona and communication style to match your company's brand voice.
Upload your documents including manuals, FAQs, knowledge base materials, and any other relevant files. The agent will automatically learn from this data to provide accurate responses.
Connect integrations using Webhooks to link Knowmate with your preferred communication platforms such as WhatsApp, Telegram, Gmail, LinkedIn, and Meta Messenger.
Start using the agent in your daily communications. The AI will begin responding to queries from clients and colleagues based on the knowledge it has acquired from your documents.
Monitor and refine the agent's performance by reviewing conversation summaries and adjusting settings as needed to improve response accuracy and tone.