Zaia
AI employees for customer support and sales automation
What is Zaia? Complete Overview
Zaia is a no-code platform that enables businesses to create AI agents (virtual employees) for automating customer support, sales, and other business processes. These AI employees operate 24/7 across multiple channels like WhatsApp, Instagram, and websites without requiring breaks or vacations. The platform is designed for agencies, professionals, and entrepreneurs who want to scale their operations with intelligent automation while maintaining a human-like customer experience. Zaia's AI agents can handle up to 80% of customer interactions, increase conversion rates by up to 30%, and reduce operational costs by up to 50%.
Zaia Interface & Screenshots
Zaia Official screenshot of the tool interface
What Can Zaia Do? Key Features
Human-like Interaction
Zaia's AI agents communicate naturally like humans, understanding context and responding appropriately to customer queries across multiple languages. They can even process and respond to audio messages, making interactions more personal.
24/7 Automated Operations
AI employees work round-the-clock without breaks, handling customer inquiries, sales qualification, appointment scheduling, and problem resolution at any time of day or night.
Multi-channel Integration
Seamlessly connect AI agents to WhatsApp (including Business API), Instagram (via Manychat), websites, and other platforms through native integrations or API connections.
Real-time Information Retrieval
Agents can access and provide up-to-date information from your company databases, websites, and other sources to answer customer queries accurately.
Pre-built Templates
Jumpstart your automation with ready-made templates for common roles like SDR (Sales Development Representative), N1 Support, and generic agents that can be customized for specific needs.
Performance Monitoring
Track conversation history, analyze agent performance, and continuously improve responses based on real interactions and feedback.
Best Zaia Use Cases & Applications
24/7 Customer Support
An e-commerce business uses Zaia to handle 80% of customer inquiries automatically, resolving common issues instantly while only escalating complex cases to human agents, reducing response times from hours to seconds.
Sales Qualification & Conversion
A real estate agency employs Zaia agents to qualify leads through WhatsApp conversations, schedule property viewings, and follow up with potential buyers, increasing conversion rates by 30% while reducing sales team workload.
Social Media Management
A digital marketing agency uses Zaia to manage Instagram DMs and comments for multiple clients, responding to inquiries instantly and routing high-value interactions to appropriate team members.
Abandoned Cart Recovery
An online retailer automates WhatsApp messages to customers who abandoned carts, recovering 15-20% of potentially lost sales without human intervention.
How to Use Zaia: Step-by-Step Guide
Define the AI employee's role by specifying a name, objectives, tone of voice, and general instructions - similar to creating a job description for a human employee.
Train your AI by uploading company documents, adding website links, and providing sample Q&As to teach it about your products/services.
Configure processes by telling the AI what tasks to perform and how. Integrate necessary tools like WhatsApp, calendars, or CRMs through the platform's connectors.
Monitor performance, review conversations, identify issues, and continuously refine your AI employee's responses and behaviors for optimal results.
Zaia Pros and Cons: Honest Review
Pros
Considerations
Is Zaia Worth It? FAQ & Reviews
The PRO plan supports up to 10 AI employees and 4 users, ideal for individual professionals or small businesses. The AGENCY plan offers unlimited AI employees, 20 users, premium support, and whitelabel options, designed for agencies managing multiple clients.
Yes, Zaia offers native WhatsApp integration via QR code or API, plus WhatsApp Business API support for professional accounts.
Zaia accepts various payment methods including credit cards and PIX (Brazil's instant payment system).
The acceleration program with exclusive technical and management content is available for all paying customers at no additional cost.
Yes, Zaia offers a free trial that lets you test all features before committing to a paid plan.
How Much Does Zaia Cost? Pricing & Plans
PRO
R$299/monthAGENCY
R$899/monthMonthly Visits (Last 3 Months)
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