Vocca
Voice AI for healthcare groups and practices
What is Vocca? Complete Overview
Vocca is a cutting-edge Voice AI solution designed specifically for healthcare groups and practices. It automates patient calls, bookings, and reminders 24/7, allowing medical staff to focus more on patient care and less on administrative tasks. Trusted by hundreds of practices, Vocca handles thousands of calls simultaneously with a natural, engaging AI voice that ensures every patient interaction feels personal and reassuring. The platform integrates seamlessly with leading EHR and PMS systems, offering healthcare-grade compliance with standards like HIPAA, GDPR, and SOC2. Vocca not only improves efficiency but also enhances patient satisfaction by reducing missed calls and no-shows significantly.
Vocca Interface & Screenshots
Vocca Official screenshot of the tool interface
What Can Vocca Do? Key Features
Automated Inbound and Outbound Calls
Vocca manages both incoming and outgoing patient calls with a natural-sounding AI voice, ensuring 24/7 availability. It can handle up to 100 calls simultaneously, making it ideal for high-volume healthcare practices. The AI engages patients in real-time, providing a seamless and reassuring experience.
Appointment Management
Vocca automates the entire appointment lifecycle, from booking to reminders and rescheduling. It reduces no-shows by up to 70% and increases appointment requests by 15% by ensuring 100% availability. This feature saves receptionists an average of 3 hours per day.
Healthcare Compliance
Built with end-to-end encryption, Vocca meets global healthcare security standards like HIPAA, GDPR, and SOC2. It ensures patient data is protected at all times, making it a reliable choice for medical practices that prioritize data security.
Advanced Statistics
Vocca provides detailed analytics on call volumes, appointment rates, and patient interactions. These insights help practices optimize their operations, reduce missed calls by 95%, and improve overall efficiency.
Multi-Channel Communication
Beyond voice calls, Vocca supports SMS and WhatsApp for appointment reminders and follow-ups. This multi-channel approach ensures patients receive timely notifications, further reducing no-shows and improving engagement.
Best Vocca Use Cases & Applications
Reducing No-Shows
A dental clinic integrated Vocca to automate appointment reminders. The AI sent personalized reminders via call and SMS, reducing no-shows by 70% and saving receptionists 3 hours daily.
Scaling Operations
A multi-specialty healthcare group used Vocca to handle increasing call volumes. The AI managed 100+ calls simultaneously, ensuring no patient was left on hold and improving overall efficiency.
Improving Patient Satisfaction
A primary care practice deployed Vocca for 24/7 call management. Patients received instant responses to their queries, leading to a 95% reduction in missed calls and higher satisfaction rates.
How to Use Vocca: Step-by-Step Guide
Book a demo or sign up on the Vocca website to get started. A representative will guide you through the setup process and answer any initial questions.
Integrate Vocca with your existing EHR or PMS system. The platform supports seamless integration with leading medical software, ensuring a smooth transition.
Configure your call workflows, including appointment scheduling, reminders, and follow-ups. Customize the AI voice and messaging to align with your practice's tone.
Train your team on how to monitor and manage Vocca's performance. The platform provides dashboards and analytics to track call metrics and patient interactions.
Go live and let Vocca handle your patient calls 24/7. The AI will manage inbound and outbound communications, freeing up your staff to focus on patient care.
Vocca Pros and Cons: Honest Review
Pros
Considerations
Is Vocca Worth It? FAQ & Reviews
Vocca automates inbound and outbound patient calls, confirming, canceling, and rescheduling appointments by connecting directly to your calendar. It reduces no-shows by up to 70%, saves receptionists up to 3 hours daily, and ensures patients never wait on hold.
Yes, Vocca is built to meet global healthcare compliance standards, including HIPAA, GDPR, and SOC2. It uses end-to-end encryption to protect patient data at all times.
Yes, Vocca seamlessly integrates with leading EHR and PMS systems, ensuring smooth data flow and operational efficiency.
Vocca can be set up within days. Book a demo to get started, and our team will guide you through the quick integration process.