Cara | Agency Intelligence System
Professional AI for Insurance Servicing
Cara | Agency Intelligence System Overview
Cara is an advanced AI system designed specifically for insurance agencies, brokerages, and MGAs. It automates servicing tasks and assists with sales, delivering domain-specific AI solutions that enhance productivity and customer satisfaction. Cara integrates various modules to streamline workflows, from quote comparison to policy analysis and automated customer service. By leveraging generative AI, it provides comprehensive document management, data analysis, and 24/7 customer support, significantly reducing manual workload for agents and improving operational efficiency.
Cara | Agency Intelligence System Screenshot
Cara | Agency Intelligence System Official screenshot of the tool interface
Cara | Agency Intelligence System Core Features
Copilot
Cara's Copilot acts as a personal AI assistant for agents, automating complex workflows and driving sales. It can compare quotes and contracts, analyze policy documents, and automate quote and bind processes, saving agents valuable time.
Service
The unified service and ticketing system allows teams to manage all customer requests in one place. AI summarizes emails and phone calls, generates action items, drafts responses, and even creates certificates of insurance for review and distribution.
Communication
Cara provides 24/7 self-serve customer support across multiple channels, including web, email, and phone calls. Its Voice AI handles inbound calls, triages requests, and assists with claims, while Email AI manages inquiries and servicing tasks.
Knowledge
The Knowledge module enables users to upload, manage, and analyze policies and documents using generative AI. It allows for quick querying of policy documents, extracting insights from multiple sources, and ensures data remains private and secure.
Email Assistant
Cara's Email Assistant can be forwarded emails or included in threads to triage service requests, draft customer responses, and automate tasks, all requiring only final approval from the agent.
Integrations
Cara seamlessly integrates with existing tools such as email, AMS, and CRM systems, ensuring a smooth workflow without the need to switch between platforms.
Cara | Agency Intelligence System Use Cases
Automating Customer Inquiries
An insurance agency uses Cara to handle high volumes of customer inquiries via email and phone. The AI summarizes requests, drafts responses, and generates certificates of insurance, reducing response times and improving customer satisfaction.
Policy Document Analysis
A brokerage firm uploads policy documents to Cara for analysis. The AI quickly summarizes coverage details, identifies gaps, and provides actionable insights, enabling agents to offer better advice to clients.
24/7 Customer Support
An MGA implements Cara's Voice and Email AI to provide round-the-clock support. The system handles claims, triages requests, and assists with common service needs, ensuring clients always have access to help.
How to Use Cara | Agency Intelligence System
Book a demo to understand how Cara can fit into your agency's workflow. The demo will showcase the tool's capabilities and how it can automate tasks specific to your needs.
Choose the modules that best suit your agency's requirements, such as Copilot for task automation or Service for unified ticket management.
Integrate Cara with your existing tools like email clients, AMS, and CRM systems to ensure seamless operation across all platforms.
Start using Cara's AI features to automate customer inquiries, analyze policy documents, and manage service requests, all from a single dashboard.
Monitor performance and adjust settings as needed to maximize efficiency and customer satisfaction, leveraging Cara's analytics and reporting tools.