UserCall
AI-moderated qualitative research for deeper user insights
What is UserCall? Complete Overview
UserCall revolutionizes qualitative research by combining AI-moderated voice interviews with automated thematic analysis. Designed for product teams, marketers, and researchers, it solves the problem of shallow survey responses by delivering 10x deeper insights through conversational AI interviews. The platform enables hundreds of automated interviews at survey scale while preserving the nuance of human conversations. Key capabilities include multilingual support, automated transcript analysis, sentiment detection, and structured reporting - eliminating weeks of manual research work. Target users include UX researchers, product managers, market researchers, and customer experience teams who need rich qualitative data without the logistical headaches of traditional methods.
UserCall Interface & Screenshots
UserCall Official screenshot of the tool interface
What Can UserCall Do? Key Features
AI-Moderated Voice Interviews
UserCall's AI interviewers conduct natural voice conversations using expert qualitative research techniques. They ask intelligent follow-up questions to uncover deeper motivations without leading bias. Interviews can be conducted in 30+ languages with automatic translation, enabling global research without local teams.
Automated Thematic Analysis
The platform automatically analyzes interview transcripts to surface key themes, pain points, and sentiment trends. AI clusters relevant quotes and generates structured summaries, saving dozens of hours of manual analysis while preserving nuanced insights often lost in traditional coding.
Scalable Research Operations
Run hundreds of interviews simultaneously by sharing branded interview links or embeddable widgets. Participants complete interviews on their own schedule, eliminating manual scheduling while maintaining conversational depth impossible with text surveys.
Cross-Cultural Research
Conduct global research in multiple languages without translators. UserCall handles language translation and cultural adaptation automatically, making international qualitative studies as easy as domestic ones.
Instant Insights Visualization
Automatically generated reports present findings in shareable formats with key quotes, theme clusters, and sentiment analysis. Teams can quickly align around user needs without wading through raw transcripts.
Best UserCall Use Cases & Applications
Product Discovery
Uncover unmet user needs and innovation opportunities through deep conversational research. Identify pain points and jobs-to-be-done that inform roadmap priorities.
Customer Segmentation
Surface nuanced behavioral and attitudinal differences through voice analysis. Define segments based on real motivations rather than demographics alone.
Concept Testing
Gather rich feedback on prototypes, mockups, and positioning concepts. Test emotional resonance and usability through conversational interviews.
NPS/CSAT Deep Dives
Understand the 'why' behind satisfaction scores through follow-up voice interviews. Move beyond numerical scores to actionable qualitative insights.
How to Use UserCall: Step-by-Step Guide
Create your interview guide by defining learning objectives and key questions. The platform suggests research-backed question structures optimized for different study types.
Customize your AI interviewer's voice, language, and branding. Share the interview link via email, website, or embedded widget - no scheduling required.
Participants complete voice interviews on their own time. The AI conducts natural conversations, asking smart follow-ups based on responses.
View automatically generated transcripts enriched with sentiment analysis and thematic tags. The AI surfaces key patterns across all interviews.
Export structured insights, quotes, and visual reports to share findings with stakeholders or feed into decision-making processes.
UserCall Pros and Cons: Honest Review
Pros
Considerations
Is UserCall Worth It? FAQ & Reviews
UserCall provides 10x deeper insights through conversational voice interviews while maintaining survey-like scale. Unlike static surveys, our AI asks contextual follow-ups to uncover true motivations.
Interviews can be conducted in 30+ languages with automatic translation. The AI adapts questions culturally for accurate cross-market research.
Yes, UserCall offers a free trial with limited recordings so you can test the platform with real research before committing.
UserCall is GDPR compliant with enterprise-grade security. Recordings and transcripts can be automatically deleted after analysis per your retention policies.