Syncly
AI-powered customer intelligence for fast-growing brands
What is Syncly? Complete Overview
Syncly is an AI-native customer intelligence suite designed to help fast-growing brands unlock hidden insights from customer feedback. It centralizes all customer feedback channels, organizes data with AI-powered auto-tagging, and provides actionable insights through a ChatGPT-like interface. Trusted by leading brands and backed by Y Combinator, Syncly enables businesses to turn customer feedback into actionable strategies, improving brand perception and competitive positioning. The platform also includes Syncly Social, a video social listening AI tool, to analyze brand mentions and influencer engagement across social media platforms.
Syncly Interface & Screenshots
Syncly Official screenshot of the tool interface
What Can Syncly Do? Key Features
Centralize Feedback
Syncly brings all your customer feedback into one unified view, integrating key Voice of Customer (VoC) channels with a single click. This eliminates the hassle of juggling multiple platforms and ensures you have a comprehensive understanding of customer sentiment.
AI-Powered Auto-Tagging
Syncly uses advanced AI to classify feedback into granular topics, helping you pinpoint the exact issues driving customer conversations. This feature saves time and ensures no critical feedback is overlooked.
Discover Insights
Ask questions in natural language, just like with ChatGPT, and get answers backed by real customer data and direct quotes. This feature makes it easy to uncover trends and themes without needing advanced analytics skills.
Real-Time Alerts & Reports
Syncly provides real-time alerts for emerging issues, enabling proactive responses. You can also generate and share reports across your organization to ensure everyone is aligned on customer insights.
Syncly Social
A dedicated tool for video social listening, Syncly Social helps brands track mentions, discover influencers, and analyze competitive strategies on platforms like TikTok and Instagram. It processes vast amounts of social data quickly, offering actionable insights.
Influencer Discovery
Identify authentic creators who are already talking about your brand. Syncly Social helps you partner with influencers who resonate with your audience, driving genuine engagement.
Competitive Analysis
Decode the video strategies of your competitors and outsmart them with data-driven social campaigns. Syncly Social provides insights into what’s working for others in your space.
Brand Perception Measurement
Understand how your brand is perceived by customers and identify gaps between your messaging and customer interpretation. Syncly helps you refine your strategy with real-time feedback.
Best Syncly Use Cases & Applications
Customer Experience Optimization
A retail brand uses Syncly to analyze customer support tickets and online reviews. By identifying recurring complaints about shipping delays, they optimize their logistics process, reducing negative feedback by 30%.
Social Media Campaign Tracking
A beauty brand leverages Syncly Social to monitor TikTok mentions of their new product launch. They discover an unexpected trend of users repurposing the product, leading to a successful UGC (user-generated content) campaign.
Competitive Benchmarking
A SaaS company uses Syncly to compare customer sentiment against competitors. They uncover a gap in onboarding support and introduce guided tutorials, improving their Net Promoter Score (NPS).
Influencer Collaboration
A fitness brand identifies micro-influencers discussing their products organically on Instagram. They partner with these creators, resulting in a 20% increase in engagement.
How to Use Syncly: Step-by-Step Guide
Sign up for a free trial on the Syncly website. You can choose between Syncly (for general customer feedback) or Syncly Social (for video social listening).
Connect your customer feedback channels (e.g., support tickets, surveys, social media) to Syncly. The platform supports integrations with major tools for seamless data import.
Use AI-powered auto-tagging to categorize feedback. Syncly will automatically organize data into topics, making it easy to identify trends and recurring issues.
Ask questions in natural language (e.g., 'What are the top complaints about our product?') and receive insights backed by direct customer quotes and sentiment analysis.
Set up real-time alerts for critical feedback or emerging trends. Syncly will notify you when action is needed, ensuring timely responses.
Generate reports and share insights across your team. Use Syncly’s dashboards to track improvements and measure the impact of changes.
Syncly Pros and Cons: Honest Review
Pros
Considerations
Is Syncly Worth It? FAQ & Reviews
Yes, Syncly offers a free trial for both its main platform and Syncly Social. You can explore basic features and see how the tool works before committing to a paid plan.
Syncly supports integrations with major customer feedback channels, including support ticketing systems (e.g., Zendesk), survey tools (e.g., SurveyMonkey), and social media platforms (e.g., TikTok, Instagram).
Syncly Social specializes in video content analysis, making it ideal for platforms like TikTok and Instagram Reels. It offers faster setup and deeper insights into visual and audio cues compared to text-based tools.
Yes, the Enterprise plan is designed for high-volume data processing. For example, Syncly helped LG Electronics analyze 970,000+ social mentions across 10+ platforms in just days.
Absolutely. Syncly’s Basic plan is scalable for small businesses, while larger enterprises can benefit from advanced features like custom integrations and dedicated support.