Octocom
AI-first customer support solution for e-commerce
What is Octocom? Complete Overview
Octocom is an AI-powered customer support solution designed specifically for e-commerce businesses. It accelerates response times, boosts customer satisfaction, and handles repetitive tasks, allowing human teams to focus on high-value interactions. Trusted by e-commerce brands of all sizes, Octocom integrates seamlessly with popular help desks and e-commerce platforms, providing a familiar yet enhanced support environment. The AI delivers natural, human-like conversations aligned with your brand's voice, ensuring authentic customer interactions. Octocom operates across multiple channels including email, Instagram, Messenger, WhatsApp, SMS, and more, providing consistent and convenient support.
Octocom Interface & Screenshots
Octocom Official screenshot of the tool interface
What Can Octocom Do? Key Features
Connects with your help desk
Octocom integrates directly with help desks like Gorgias and Zendesk, allowing your team to work in a familiar environment while leveraging AI capabilities.
Ecommerce platform sync
Octocom stays updated with your product catalog, discounts, articles, and orders by connecting to all e-commerce platforms, including custom ones.
Human-like AI
Octocom's AI delivers natural, human-like conversations that align with your brand's personality, ensuring authentic customer interactions.
Intelligent human handoff
The AI assesses its capabilities and seamlessly hands off complex cases to your human team, providing all necessary context for timely resolutions.
Omnichannel support
Octocom handles inquiries across email, Instagram, Messenger, WhatsApp, SMS, and other popular channels, providing a consistent support experience.
Smart analytics
Octocom analyzes interactions, identifies trends, and highlights opportunities to optimize your store experience.
Multilingual support
Octocom AI is fluent in over 100 languages, ensuring seamless interactions with global customers.
24/7 instant support
Octocom provides always-on assistance, answering customer questions and providing help anytime.
Smart actions
The AI proactively solves problems, automating resolutions for issues like late deliveries and returns.
Fully customizable
Octocom integrates with your existing systems and customizes AI to your workflows, delivering a bespoke support solution.
Best Octocom Use Cases & Applications
Automated Customer Support
Octocom handles 90% of support tickets automatically, providing instant human-level support 24/7. This reduces costs and improves efficiency while maintaining high customer satisfaction.
Shopping Consultant
Octocom acts as a personal shopping assistant, helping customers understand and choose the right products. This leads to higher conversion rates, similar to the experience in a brick-and-mortar store.
Intelligent Upselling
Octocom increases average order value with AI-powered upselling. It engages customers with personalized messages triggered by specific actions like cart abandonment or order completion.
Order Tracking and Returns
Octocom automates order tracking and handles returns and refunds, reducing the workload on your support team and improving customer satisfaction.
Multilingual Support
Octocom provides seamless support in over 100 languages, helping businesses expand globally without needing additional hires.
How to Use Octocom: Step-by-Step Guide
Sign up for Octocom by choosing a plan that fits your needs and connecting your e-commerce platform.
Integrate Octocom with your help desk and other support channels like email, WhatsApp, and Instagram.
Customize the AI's tone, style, and terminology to match your brand's voice.
Configure automated workflows for common support scenarios like order tracking, returns, and product inquiries.
Monitor performance through Octocom's analytics dashboard to track metrics like sentiment and resolution rate.
Scale your support by adding more channels or upgrading your plan as your business grows.
Octocom Pros and Cons: Honest Review
Pros
Considerations
Is Octocom Worth It? FAQ & Reviews
Octocom supports all major e-commerce platforms and can integrate with custom platforms as well.
You can automate customer support in under 2 weeks with Octocom.
Octocom connects to your e-commerce platform and help desk, learns your brand voice, and handles customer inquiries automatically.
Octocom provides human-like conversations, integrates deeply with e-commerce systems, and offers intelligent handoff to human agents.
Octocom prioritizes data security and complies with industry standards to protect your information.
A conversation is any interaction between Octocom and a customer, regardless of channel.
You can upgrade your plan or purchase additional conversations as needed.
Yes, the Custom plan offers an unbranded chatbot option.