Spiral
Analyze Customer Feedback with AI
What is Spiral? Complete Overview
Spiral is an AI-powered tool designed to analyze customer feedback from various sources such as reviews, live chats, and calls. It helps businesses understand customer sentiments, identify pain points, and uncover actionable insights. By processing millions of feedback pieces, Spiral enables users to ask specific questions like 'Which onboarding step confuses first-time mobile users?' and get precise answers. The tool is ideal for businesses of all sizes, from startups to large enterprises, looking to improve customer experience and product offerings based on real feedback.
Spiral Interface & Screenshots
Spiral Official screenshot of the tool interface
What Can Spiral Do? Key Features
AI Agent for Customer Reviews
Spiral's AI Agent reads and analyzes millions of customer reviews, live chats, and calls, providing businesses with actionable insights. Users can ask specific questions and receive detailed answers, making it easier to understand customer sentiments and identify areas for improvement.
Sentiment Analysis
Spiral performs advanced sentiment analysis on customer feedback, helping businesses gauge overall customer satisfaction. This feature allows users to track sentiment trends over time and identify shifts in customer perception.
Theme Analysis
The tool identifies recurring themes in customer feedback, enabling businesses to pinpoint common issues or requests. This helps in prioritizing product improvements and addressing customer concerns effectively.
Multi-Channel Data Integration
Spiral supports integration with various data sources, including Google Play, Salesforce, Zendesk, and more. This ensures that all customer feedback, regardless of the platform, is analyzed comprehensively.
Advanced Reporting
Spiral generates detailed reports, including AI digest reports and advanced analytics, to help businesses track KPIs and monitor customer feedback trends. Custom reports are available for enterprise users.
PII Redaction
To ensure data privacy, Spiral automatically redacts personally identifiable information (PII) from customer feedback, complying with data protection regulations.
Multi-Language Support
Spiral supports over 76 languages, making it suitable for businesses with a global customer base. This feature ensures that feedback in different languages is accurately analyzed.
Custom Integrations
Enterprise users can request custom integrations with their existing systems, ensuring seamless data flow and enhanced functionality tailored to their specific needs.
Best Spiral Use Cases & Applications
Identifying Onboarding Issues
A mobile app company uses Spiral to analyze user reviews and identify which onboarding steps are confusing for first-time users. By addressing these issues, the company reduces churn and improves user retention.
Tracking Sentiment Trends
An e-commerce business leverages Spiral to monitor sentiment trends over the past month. The insights help the business understand the impact of recent changes and make necessary adjustments.
Prioritizing Feature Requests
A SaaS company uses Spiral to analyze customer feedback and identify the most requested features. This helps the company prioritize its product roadmap and deliver features that matter most to users.
How to Use Spiral: Step-by-Step Guide
Sign up for a free account on Spiral's website or choose a paid plan that suits your business needs.
Connect your data sources, such as Google Play, Salesforce, or Zendesk, to allow Spiral to analyze your customer feedback.
Ask Spiral specific questions about your customer feedback, such as 'What are users' biggest complaints about the app?' or 'Show me recent 1-star reviews.'
Review the insights and reports generated by Spiral to identify trends, pain points, and areas for improvement.
Use the actionable insights to make data-driven decisions, improve your product or service, and enhance customer satisfaction.
Spiral Pros and Cons: Honest Review
Pros
Considerations
Is Spiral Worth It? FAQ & Reviews
A feedback piece is 1 live chat, phone call, survey response, review, or other feedback entity that gets analyzed by our AI system.
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.
We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional conversations as needed.
Yes, annual plans receive a 20% discount compared to monthly billing. You can switch to annual billing at any time.
We support Google Play, Salesforce, Zendesk, Genesys, Qualtrics, and many other platforms. Enterprise customers can request custom integrations.
Absolutely. We use enterprise-grade security with SOC 2 compliance, end-to-end encryption, and PII reduction to keep your data safe.