Popcorn
WhatsApp AI for E-commerce to automate sales and support
What is Popcorn? Complete Overview
Popcorn is an AI-powered WhatsApp assistant designed specifically for e-commerce businesses to automate sales, marketing, and customer support. It helps businesses grow by handling customer interactions efficiently through WhatsApp, one of the most popular messaging platforms globally. Popcorn addresses the pain points of managing high volumes of customer queries, providing instant responses, and ensuring seamless human handover when needed. The tool is ideal for small businesses, growing enterprises, and large-scale operations looking to enhance their customer engagement and sales processes on WhatsApp. With features like AI-driven responses, multiple data source integrations, and advanced analytics, Popcorn ensures businesses can scale their operations without compromising on customer experience.
Popcorn Interface & Screenshots
Popcorn Official screenshot of the tool interface
What Can Popcorn Do? Key Features
AI Assistant
Popcorn's AI assistant handles customer queries automatically, providing instant responses based on predefined data sources. This reduces response time and ensures customers receive timely information, improving overall satisfaction and engagement.
Human Handover Capabilities
When the AI cannot resolve a query, Popcorn seamlessly hands over the conversation to a human agent. This ensures complex or sensitive issues are addressed appropriately, maintaining customer trust and satisfaction.
Multiple WhatsApp Numbers
Depending on the plan, businesses can connect one or more WhatsApp numbers to Popcorn, allowing them to manage multiple lines or departments efficiently. This is particularly useful for larger businesses with diverse customer segments.
Data Source Integration
Popcorn integrates with various data sources (3 to 20, depending on the plan) to fetch accurate information for customer queries. This ensures the AI provides relevant and up-to-date responses, enhancing the customer experience.
Advanced Analytics
Available in higher-tier plans, advanced analytics provide insights into customer interactions, response times, and conversion rates. This helps businesses optimize their sales and support strategies for better performance.
Custom AI Model
Enterprise plans offer a custom AI model tailored to the specific needs of the business. This ensures the AI understands industry-specific terminology and workflows, delivering more accurate and context-aware responses.
Premium Support
Higher-tier plans include premium support, ensuring businesses receive timely assistance and troubleshooting from the Popcorn team. This minimizes downtime and ensures smooth operation.
Best Popcorn Use Cases & Applications
Small E-commerce Store
A small online store uses Popcorn's Salt plan to handle customer inquiries on WhatsApp. The AI assistant answers common questions about product availability, pricing, and shipping, freeing up the owner to focus on other aspects of the business. Human handover ensures complex issues are resolved promptly.
Growing Retail Business
A mid-sized retail business opts for the Cheese plan to manage multiple WhatsApp numbers for different departments (sales, support, returns). The AI handles 80% of queries, while the remaining 20% are escalated to human agents. Advanced data source integration ensures accurate responses.
Large Enterprise
A large e-commerce enterprise uses the Spicy plan with a custom AI model and unlimited tracking. The AI is trained on proprietary data, providing highly accurate and personalized responses. Premium support ensures any technical issues are resolved immediately, minimizing disruption.
How to Use Popcorn: Step-by-Step Guide
Sign up for a Popcorn plan that suits your business needs (Salt, Cheese, or Spicy). Each plan offers different features and capabilities, so choose based on your scale and requirements.
Connect your WhatsApp number(s) to Popcorn. The number of WhatsApp numbers you can connect depends on your selected plan (1 for Salt, 3 for Cheese, and custom for Spicy).
Integrate your data sources with Popcorn. These could include product catalogs, FAQs, or CRM systems. The number of data sources varies by plan (3 for Salt, 20 for Cheese, and custom for Spicy).
Configure the AI assistant by setting up response templates, triggers, and handover rules. This ensures the AI knows when to respond and when to escalate to a human agent.
Monitor interactions and performance using the dashboard. For higher-tier plans, leverage advanced analytics to gain insights and optimize your sales and support processes.
Scale your operations by upgrading your plan as your business grows. Enterprise customers can request custom integrations and AI models for tailored solutions.
Popcorn Pros and Cons: Honest Review
Pros
Considerations
Is Popcorn Worth It? FAQ & Reviews
Yearly plans offer a discount of up to 20% compared to monthly plans. For example, the Salt plan costs $79/month if paid monthly, but only $69/month if paid yearly. This makes yearly plans more cost-effective for long-term users.
Yes, you can upgrade your plan at any time to access more features, such as additional WhatsApp numbers, data sources, or AI responses. Upgrading is seamless and does not disrupt your existing setup.
When the AI cannot resolve a query, it automatically transfers the conversation to a human agent. This ensures customers receive the help they need without frustration. The handover is smooth and maintains the conversation context.
Popcorn supports integration with various data sources, including product catalogs, FAQs, CRM systems, and more. The number of data sources depends on your plan (3 for Salt, 20 for Cheese, and custom for Spicy).
The website does not mention a free trial, but you can contact the Popcorn team via the provided links to inquire about demo options or trial periods.