Auralis AI
Advanced AI Agents for Support Teams
What is Auralis AI? Complete Overview
Auralis AI provides advanced AI agents designed to enhance support teams across various industries. The platform specializes in automating customer support, IT service management, field support, ERP support, and e-commerce interactions. By leveraging AI, Auralis AI helps businesses resolve up to 85% of tickets at Level 1, improve customer satisfaction (CSAT), and significantly reduce operational costs. The tool is ideal for enterprises and professionals looking to streamline their support operations with intelligent automation.
Auralis AI Interface & Screenshots
Auralis AI Official screenshot of the tool interface
What Can Auralis AI Do? Key Features
Customer Support Automation
Auralis AI automates up to 85% of Level 1 support tickets, enabling faster resolution times and improved customer satisfaction. The AI handles common queries, reducing the workload on human agents and cutting costs.
IT Service Management (ITSM)
The platform deflects over 40% of routine IT tickets, accelerating troubleshooting and freeing up IT teams to focus on more complex issues. This leads to increased efficiency and reduced downtime.
Field Support
Auralis AI provides real-time AI-powered warranty, service, and knowledge lookup for field support teams. This ensures quick access to information and faster resolution of on-site issues.
ERP Support
The AI agents integrate with ERP systems to offer real-time support for warranty, service, and knowledge lookup, enhancing operational efficiency and reducing manual intervention.
E-commerce Support
Boost conversions and reduce cart abandonment with 24/7 AI-powered support. The AI assists customers throughout their shopping journey, providing instant answers and improving the overall shopping experience.
Best Auralis AI Use Cases & Applications
Customer Support for E-commerce
An online retailer uses Auralis AI to handle common customer queries about shipping, returns, and product details. The AI resolves 85% of tickets without human intervention, reducing response times and improving CSAT scores.
IT Service Desk Automation
A corporate IT department deploys Auralis AI to manage routine IT tickets like password resets and software installations. The AI deflects 40% of tickets, allowing IT staff to focus on critical issues.
Field Service Support
A field service team uses Auralis AI to access warranty and service information in real time, enabling faster on-site repairs and reducing equipment downtime.
How to Use Auralis AI: Step-by-Step Guide
Sign up on the Auralis AI website and choose the solution that fits your needs (Customer Support, ITSM, Field Support, ERP Support, or E-commerce).
Integrate the AI agents with your existing systems (CRM, ERP, ITSM tools, etc.) using the provided APIs or plugins.
Train the AI agents using your knowledge base, FAQs, and historical support tickets to ensure accurate responses.
Deploy the AI agents across your support channels (chat, email, phone) and monitor their performance through the dashboard.
Analyze the AI's performance metrics and continuously refine its responses to improve accuracy and customer satisfaction.
Auralis AI Pros and Cons: Honest Review
Pros
Considerations
Is Auralis AI Worth It? FAQ & Reviews
Auralis AI supports various industries, including e-commerce, IT service management, field service, and ERP systems.
By resolving up to 85% of tickets at Level 1, the AI reduces wait times and provides accurate, consistent responses, leading to higher CSAT scores.
Pricing is custom, so you would need to contact Auralis AI directly to discuss trial options.
Yes, Auralis AI offers APIs and plugins to integrate with popular CRM, ERP, and ITSM tools.
The website does not specify language support, so you would need to contact Auralis AI for details.