Sonant
The AI Receptionist For Insurance Agencies
What is Sonant? Complete Overview
Sonant is an AI-powered receptionist designed specifically for insurance agencies. It automates phone calls, handles inquiries, and streamlines communication, allowing agencies to focus on core tasks. The tool addresses common pain points such as missed calls, high call volumes, and inefficient client communication. Sonant is ideal for insurance professionals, agencies, and brokers looking to enhance customer service and operational efficiency through AI automation.
Sonant Interface & Screenshots
Sonant Official screenshot of the tool interface
What Can Sonant Do? Key Features
AI-Powered Call Handling
Sonant uses advanced AI to manage incoming calls, providing instant responses to common inquiries, scheduling appointments, and directing calls to the appropriate personnel. This reduces the workload on human receptionists and ensures no call goes unanswered.
24/7 Availability
Unlike human receptionists, Sonant is available round-the-clock, ensuring that clients can reach your agency at any time. This feature is particularly beneficial for agencies dealing with clients across different time zones.
Integration with CRM Systems
Sonant seamlessly integrates with popular CRM systems like AMS360 and Vertafore, ensuring that all call data and client interactions are logged and easily accessible for follow-up.
Automated Appointment Scheduling
The AI can schedule appointments directly into your calendar, sync with tools like Outlook, and send reminders to both clients and agents, reducing no-shows and improving efficiency.
Customizable Responses
Agencies can tailor Sonant's responses to align with their brand voice and specific service offerings, ensuring a personalized experience for clients.
Best Sonant Use Cases & Applications
High Call Volume Management
Insurance agencies experiencing high call volumes can use Sonant to handle routine inquiries, freeing up human agents to focus on complex cases and client relationships.
After-Hours Client Support
Sonant ensures that clients can reach the agency outside of business hours, providing basic support and scheduling appointments for follow-up during working hours.
Multi-Location Agencies
Agencies with multiple locations can deploy Sonant to standardize call handling across all branches, ensuring consistent client experience and operational efficiency.
How to Use Sonant: Step-by-Step Guide
Sign up for Sonant on the official website and choose a pricing plan that suits your agency's needs.
Integrate Sonant with your existing CRM and calendar systems (e.g., AMS360, Outlook) to enable seamless data flow.
Customize the AI's responses and call-handling protocols to match your agency's specific requirements and brand voice.
Activate Sonant and start directing incoming calls to the AI receptionist. Monitor performance and adjust settings as needed.
Sonant Pros and Cons: Honest Review
Pros
Considerations
Is Sonant Worth It? FAQ & Reviews
Sonant integrates with popular CRMs like AMS360 and Vertafore. Check the website for a full list of supported systems.
Yes, Sonant allows you to tailor responses to match your agency's brand and specific service offerings.
Yes, Sonant offers a free trial with basic features to help you evaluate the tool before committing to a paid plan.
Sonant operates 24/7, providing basic support and scheduling appointments for follow-up during business hours.
Support varies by plan, ranging from community support for free users to priority support for enterprise customers.