Kea AI
Voice AI for restaurants that answers calls and takes orders 24/7
What is Kea AI? Complete Overview
Kea AI is a next-generation voice AI assistant designed specifically for restaurants. It serves as your 24/7 phone answering service that never misses a call, takes customer orders with high accuracy, and integrates directly with your point-of-sale system. The AI handles multiple callers simultaneously, understands complex menu items and modifiers, and provides real-time call reporting. Developed by restaurateurs for restaurateurs, Kea AI helps establishments recover lost revenue from missed calls while improving operational efficiency. The solution is particularly valuable for busy restaurants that struggle with high call volumes, order accuracy, and staffing limitations.
Kea AI Interface & Screenshots
Kea AI Official screenshot of the tool interface
What Can Kea AI Do? Key Features
Voice AI Ordering
Kea AI connects directly to your POS system to take customer orders with all modifiers and special requests, sending them straight to the kitchen display system. It handles multiple concurrent calls without dropping any, ensuring no revenue is lost from missed calls.
AI Menu Analyzer
The AI understands your specific menu down to the last detail with 99.3% accuracy, preventing order errors. It automatically updates when menu changes are made and won't hallucinate unavailable items.
24/7 Call Answering
Kea operates round-the-clock, handling call surges during peak hours and throttling orders when the kitchen is backed up. It can manage up to 5 callers simultaneously without any degradation in service.
Dynamic FAQs
Restaurant owners can customize how the AI responds to common questions through an intuitive portal. The system handles inquiries about hours, amenities, delivery options, and more while maintaining brand voice consistency.
Call Reporting
Get real-time insights into call volume, order revenue, and customer trends. The system provides daily SMS updates with performance metrics and identifies opportunities to improve operations.
The Judge System
A specialized AI component that verifies every order matches your current menu offerings with extreme precision, eliminating incorrect orders before they reach the kitchen.
Mobile Management
Update your Voice AI settings, menu items, and FAQs directly from your smartphone. Changes take effect on the very next customer call for instant updates.
Best Kea AI Use Cases & Applications
Peak Hour Call Handling
During lunch or dinner rushes when staff is overwhelmed, Kea AI seamlessly handles multiple incoming calls simultaneously, taking accurate orders that print directly in the kitchen without any human intervention needed.
After-Hours Order Capture
Even when the restaurant is closed, Kea AI can take delivery or next-day reservation requests, ensuring no potential revenue is lost from unanswered calls outside business hours.
Menu Change Management
When items are 86'd or new specials are added, the restaurant manager can instantly update the menu in the POS system, and Kea AI will immediately reflect these changes on the next customer call without any downtime.
Multi-Location Consistency
For restaurant chains, Kea AI ensures uniform customer experience across all locations while allowing for location-specific menu variations and hours, all managed through a centralized dashboard.
How to Use Kea AI: Step-by-Step Guide
Create an account on Kea AI's platform and provide your restaurant's basic details including location information and preferred AI voice settings.
Connect your point-of-sale system from supported options like Toast, Square, Clover or Olo. The integration typically takes under 15 minutes to complete.
Forward your restaurant's phone calls to the dedicated Kea AI phone number provided during setup. No additional hardware is required.
Customize your AI greeting, menu items, and FAQ responses through the intuitive web portal or mobile interface to match your brand voice.
Monitor performance through real-time dashboards and daily SMS reports that show call volume, order accuracy, and revenue metrics.
Kea AI Pros and Cons: Honest Review
Pros
Considerations
Is Kea AI Worth It? FAQ & Reviews
Most restaurants can activate Kea AI in under 30 minutes. The process involves creating an account, connecting your POS system, and forwarding calls to your dedicated Kea number.
Kea integrates with 11+ major POS systems including Toast, Square, Clover, and Olo. If you use a different system, contact their team to discuss integration options.
The system maintains 99.3% order accuracy thanks to its Judge component that verifies every order against your current menu before sending it to the kitchen.
Yes, the AI understands complex modifiers like 'extra crispy' or 'light sauce' and will confirm any special requests with customers before placing the order.
You can update your menu, hours, or FAQs instantly through the mobile-friendly portal, and changes will take effect on the very next customer call.