Brainfish
Ambient AI Agents for seamless customer support
What is Brainfish? Complete Overview
Brainfish is an advanced AI-powered platform designed to revolutionize customer support by providing ambient AI agents that deliver in-product assistance proactively and reactively. It solves key pain points such as outdated documentation, repetitive support tickets, and lack of actionable insights. Brainfish targets businesses of all sizes, from startups to enterprises, aiming to enhance customer experience, reduce support workload, and improve product adoption through intelligent, self-updating knowledge bases and real-time analytics.
Brainfish Interface & Screenshots
Brainfish Official screenshot of the tool interface
What Can Brainfish Do? Key Features
AI Support Agents
Brainfish's AI agents provide instant, context-aware support within your product, reducing customer effort and improving resolution times. These agents learn from user interactions to deliver personalized assistance across multiple channels and languages.
Auto-Updating Docs
Brainfish automatically updates your support documentation based on real user behavior, ensuring content remains accurate and relevant without manual intervention. This feature eliminates the need for constant manual updates and keeps your knowledge base fresh.
Internal AI Copilot
Empower your support team with real-time guidance and intelligent suggestions. The AI Copilot enhances productivity by providing human-centered recommendations, allowing agents to focus on complex issues while routine queries are handled automatically.
Proactive Nudges
Brainfish identifies potential user friction points before they become support tickets. By offering proactive, non-intrusive guidance, it helps users resolve issues independently, reducing ticket volume and improving overall satisfaction.
Customer Analytics
Gain actionable insights into customer behavior and support performance. Brainfish aggregates data across self-service channels, highlighting areas of friction and opportunities for product improvement, enabling data-driven decision-making.
Video to Knowledge
Transform product videos and session recordings into comprehensive knowledge bases in minutes. This feature leverages AI to extract and structure information, making it readily available for users and support teams.
AI Actions
Automate complex workflows and tasks with custom API integrations. AI Actions enable your agents to perform advanced operations, such as dynamic data retrieval and task completion, enhancing the scope of self-service support.
Localization
Deliver AI-powered support in over 100 languages. Brainfish provides real-time translation and region-specific content, ensuring a seamless experience for global users without the need for manual localization efforts.
Best Brainfish Use Cases & Applications
Reducing Support Ticket Volume
A SaaS company struggling with high ticket volume implemented Brainfish's AI Support Agents. Within weeks, they saw a 76% increase in self-service resolution rates, freeing their team to focus on complex issues and strategic initiatives.
Streamlining Product Onboarding
A startup used Brainfish to convert 10-minute product walkthroughs into 15-20 detailed help articles automatically. This reduced manual documentation time from weeks to minutes, accelerating onboarding for new users.
Global Customer Support
An enterprise with a global customer base leveraged Brainfish's Localization feature to provide real-time, multilingual support. This eliminated language barriers and improved satisfaction scores across all regions.
Proactive Issue Resolution
By using Brainfish's Proactive Nudges, a fintech company identified and addressed user friction points before they led to support tickets. This resulted in a 20% reduction in weekly support hours and higher user retention.
How to Use Brainfish: Step-by-Step Guide
Sign up for Brainfish and configure your account. Start by integrating Brainfish with your product using a simple code snippet or connecting it to your existing support tools like Zendesk or Intercom.
Upload your product videos, documentation, and other knowledge sources. Brainfish will automatically process and structure this information into a dynamic knowledge base.
Deploy AI Support Agents across your preferred channels (in-product, web, help center). Customize the agents' behavior and responses to align with your brand voice and support goals.
Monitor performance through Brainfish's analytics dashboard. Track metrics like self-service resolution rates, user satisfaction, and content gaps to continuously optimize your support strategy.
Scale your usage by adding more seats, queries, or advanced features like AI Actions and Localization as your needs grow. Brainfish adapts to your business requirements seamlessly.
Brainfish Pros and Cons: Honest Review
Pros
Considerations
Is Brainfish Worth It? FAQ & Reviews
Brainfish is an AI self-service agent that delivers in-product assistance for your users both proactively and reactively, outperforming both resource-heavy in-house builds and shallow AI bandaids. It learns continuously through product interactions to evolve with your product and empower your users.
Brainfish is SOC2 Type II and ISO27001:2022 certified. It uses cookieless tracking and automatically obfuscates sensitive data before processing. Snapshots used for knowledge generation are discarded after processing to ensure privacy.
Yes, Brainfish natively integrates with support tools like Zendesk and can connect to any system via APIs through its AI Actions feature. This allows for seamless workflow automation without complex configuration.
Yes, Brainfish offers discounted startup plans for companies under 2 years old with fewer than 5 employees and up to $1M in funding. Eligible startups can email the team to apply for special pricing.
Brainfish supports real-time translation for AI answers in 100+ languages and can provide region-specific content for help centers and agents, making it ideal for global customer support.