Virtual Reception
AI-powered call handling and appointment booking for businesses
What is Virtual Reception? Complete Overview
Virtual Reception is an AI-powered receptionist service designed to handle phone calls, voicemails, and appointment bookings for businesses of all sizes. The tool solves key pain points like missed calls, inefficient call routing, and time-consuming appointment scheduling. It's particularly valuable for small businesses, medical practices, and service providers who need professional call handling without hiring full-time staff. The AI can understand natural language, handle multiple call scenarios, and even detect caller emotions to provide appropriate responses or escalate to human team members when needed. With no installation required and quick setup, businesses can start benefiting from automated call management immediately.
Virtual Reception Interface & Screenshots
Virtual Reception Official screenshot of the tool interface
What Can Virtual Reception Do? Key Features
AI Call Handling
Virtual Reception's AI can answer incoming calls, understand caller intent, and respond appropriately. The system handles common inquiries, can transfer calls to team members, and even detects emotional cues to determine when human intervention might be preferred.
Appointment Scheduling
The system integrates with your calendar to book appointments directly during calls. Callers can check availability and schedule meetings without human involvement, reducing administrative workload.
Voicemail Service
When calls can't be answered immediately, the system takes detailed voicemails with transcriptions that are saved for later review, ensuring no important messages are missed.
Call Recording and Transcripts
All calls are recorded and transcribed automatically, providing a searchable archive of conversations for quality control and record-keeping purposes.
Easy Setup
No technical skills required - the entire system works through your web browser with no software to install. The Virtual Reception team provides onboarding assistance to get you started quickly.
Best Virtual Reception Use Cases & Applications
Medical Practice
A busy medical clinic uses Virtual Reception to handle patient calls, schedule appointments, and take messages after hours. The AI answers common questions about office hours and services while efficiently routing urgent calls to the appropriate staff.
Small Business
A small business owner with no receptionist uses Virtual Reception to professionally handle all incoming calls. The AI fields inquiries, books consultations, and takes messages, allowing the owner to focus on core business activities without missing important calls.
Service Professional
A consultant or therapist uses Virtual Reception to manage client calls and schedule sessions. The system handles intake questions and books appointments directly into their calendar, reducing administrative overhead.
How to Use Virtual Reception: Step-by-Step Guide
Sign up for an account on the Virtual Reception website and choose your preferred plan.
Configure your call handling preferences, including business hours, greeting messages, and appointment scheduling options.
Set up your team members who should receive transferred calls if needed, along with their availability.
Forward your business phone number to the Virtual Reception number provided, or use their dedicated number as your primary business line.
Monitor calls, review transcripts and recordings, and adjust settings as needed through the web dashboard.
Virtual Reception Pros and Cons: Honest Review
Pros
Considerations
Is Virtual Reception Worth It? FAQ & Reviews
Yes, your first 30 minutes are free to test the service.
Plans start at $14/month and include 50 minutes of call time, with enterprise options available for larger needs.
Yes, voicemail and appointment booking are both supported features.
No, everything works through your web browser with no software installation required.
Yes, you can add team members and the AI will transfer calls when appropriate, even detecting emotional cues to determine when human assistance might be preferred.