Viqal
AI Assistants for Hospitality: Elevate guest experience and streamline operations
What is Viqal? Complete Overview
Viqal offers AI-powered assistants designed specifically for the hospitality industry, enhancing guest interactions and operational efficiency. The platform provides two main AI solutions: the AI Public Assistant for pre-booking inquiries and the AI Guest Assistant for booked guests. These tools automate routine tasks, handle FAQs, manage bookings, and facilitate upselling, while seamlessly escalating complex issues to human staff. Viqal is tailored for hotels of all sizes, from small boutique properties to large hotel chains, helping them deliver personalized guest experiences while reducing staff workload. The system integrates with existing Property Management Systems (PMS) or can function independently, making it adaptable to various hotel infrastructures.
Viqal Interface & Screenshots
Viqal Official screenshot of the tool interface
What Can Viqal Do? Key Features
AI Public Assistant
A 24/7 knowledge center for both guests and non-guests, handling pre-booking inquiries. It's powered by your customized knowledge base, ensuring accurate, property-specific responses. The assistant automates high-volume FAQs while intelligently escalating complex questions to your team's inbox for human handling.
AI Guest Assistant
A context-aware digital concierge for booked guests, connected to specific reservations. It manages the entire guest journey from booking to post-stay, handling check-ins, upselling opportunities, service requests, and invoice management primarily through WhatsApp. The assistant personalizes interactions based on reservation details and guest needs.
WhatsApp Integration
Full integration with WhatsApp for guest communication, including proactive messaging, booking confirmations, arrival instructions, and marketing campaigns. The platform supports both variable rate (pay-per-use) and fixed rate (€1/room/month) messaging options.
Team Inbox
A centralized hub where complex guest requests are automatically escalated from AI assistants. Staff members can take over conversations with full context, ensuring seamless transitions between automated and human support.
Upselling Automation
The system intelligently suggests additional services like late check-out, breakfast options, or room upgrades at optimal moments during the guest journey, helping increase property revenue without additional staff effort.
PMS Integration
Premium plan offers deep, two-way integration with major Property Management Systems, enabling automation of check-ins, invoices, and stay changes while using live guest data for hyper-personalized communication.
QR Code Generator
Creates QR codes for walk-in guests and group bookings, streamlining the check-in process and reducing front desk congestion.
Guest Review Management
Automates post-stay review requests and collects feedback through preferred channels, helping properties maintain and improve their online reputation.
Best Viqal Use Cases & Applications
24/7 Guest Support
A boutique hotel implements Viqal to handle after-hours inquiries, allowing their small staff to focus on daytime operations while ensuring guests always receive immediate responses, regardless of the time.
Contactless Check-in
A city-center hotel uses Viqal's digital keys and WhatsApp integration to enable completely contactless arrivals, reducing front desk queues and improving guest satisfaction scores.
Revenue Optimization
A resort property leverages Viqal's upselling automation to consistently offer late check-outs and spa packages at optimal moments, increasing ancillary revenue by 18% within three months.
Group Booking Management
A conference hotel utilizes Viqal's QR code generator for large group check-ins, streamlining the arrival process for 50+ guests simultaneously while maintaining personalized communication.
Multilingual Support
An international hotel chain deploys Viqal to handle guest inquiries in multiple languages, improving service for non-English speaking guests without requiring additional multilingual staff.
How to Use Viqal: Step-by-Step Guide
Subscribe to Viqal and instantly access your dashboard. Choose between BASIC, PRO, or PREMIUM plans based on your property's needs and size.
Build your knowledge base by providing property-specific information, FAQs, and service details. The Viqal team assists with onboarding and training your AI assistants.
For PREMIUM users, integrate with your Property Management System (PMS) or set up alternative data connections via email forwarding or CSV uploads for BASIC and PRO plans.
Customize your guest communication flows, including check-in procedures, upselling opportunities, and automated messages based on reservation status.
Launch your AI assistants and monitor interactions through the dashboard. The system begins handling guest inquiries and requests immediately, with complex issues routed to your Team Inbox.
Analyze performance metrics and guest feedback to continuously refine your knowledge base and communication strategies for optimal results.
Viqal Pros and Cons: Honest Review
Pros
Considerations
Is Viqal Worth It? FAQ & Reviews
No, Viqal augments your team by handling routine inquiries (up to 90% of volume), allowing staff to focus on complex requests and personalized service. The system automatically escalates issues requiring human intervention to your Team Inbox.
BASIC and PRO plans can launch within 3-5 business days after knowledge base setup. PREMIUM with existing PMS integration is instant; new PMS integrations require 2-6 weeks for development and testing.
Viqal offers custom PMS integration for a €500 deposit (fully credited back). Alternatively, you can use email forwarding or CSV uploads to connect guest data without full PMS integration.
Yes, Viqal adheres to strict data security standards including GDPR compliance. All guest data is encrypted in transit and at rest, with detailed Data Processing Agreements available.
Yes, you can cancel anytime before your current subscription period ends. Annual billing offers a 20% discount but maintains the same flexible cancellation terms.
Viqal supports multiple languages for guest communication, allowing properties to serve international guests effectively without additional multilingual staff requirements.