Chad
Automated AI customer support for Shopify stores
What is Chad? Complete Overview
Chad is an advanced AI-powered customer support chatbot designed specifically for Shopify stores. It goes beyond simple response generation by deeply integrating with your business stack, including ticketing software, payment processing, and logistics. This allows Chad to autonomously take actions like updating orders, checking inventory, and processing returns—just like a human support agent would. Chad is built for ecommerce businesses of all sizes, from scrappy startups to large enterprises, offering 24/7 support that reduces response times by over 80%. Its enterprise-grade generative AI models enable it to handle a wide range of customer inquiries while also identifying upsell opportunities, making it a versatile tool for both support and sales.
Chad Interface & Screenshots
Chad Official screenshot of the tool interface
What Can Chad Do? Key Features
End-to-End Customer Support Automation
Chad can autonomously handle complex customer service tasks like order updates, cancellations, and returns. For example, if a customer wants to change their order size, Chad verifies inventory in real-time and updates the order without human intervention. This level of automation ensures fast, efficient, and human-like assistance for your customers.
Seamless Helpdesk Integration
Chad works with all major customer support platforms including Gorgias, Zendesk, Freshdesk, and even Gmail. It automatically creates and assigns tickets that require human attention, ensuring smooth handoffs to your support team while handling routine inquiries autonomously.
Intelligent Upselling
Unlike standard support chatbots, Chad identifies opportunities to recommend products during customer interactions. Whether suggesting matching accessories or premium versions of products, Chad turns support conversations into revenue-generating opportunities.
Advanced Order Tracking
Chad handles 30% of support inquiries by providing real-time order tracking across 1,524 couriers worldwide. Customers get instant updates on their shipments without needing to contact support.
Emotion Detection and Escalation
Chad's AI can detect customer intent and emotions based on tone. When a situation requires human intervention, it displays empathy and makes it easy for customers to escalate to a live agent, ensuring no customer feels trapped in chatbot limbo.
Best Chad Use Cases & Applications
Order Modification
A customer wants to change their order from small to medium immediately after purchase. Chad checks inventory, verifies the order hasn't shipped, and updates it automatically—saving your support team time and keeping the customer happy.
Peak Season Support
During holiday rushes when support tickets spike, Chad handles the increased volume without requiring additional staff. It provides instant responses to common inquiries while intelligently routing only the most complex issues to human agents.
International Customer Support
For global stores, Chad provides 24/7 support across all time zones, eliminating delays caused by time differences and ensuring customers always get timely assistance.
How to Use Chad: Step-by-Step Guide
Install the Chad app from the Shopify App Store and create an account. The entire setup process takes just 30 minutes.
Chad automatically scans your entire store, including policies, product descriptions, and existing support tickets to learn about your business.
Connect Chad to your existing helpdesk (Gorgias, Zendesk, Freshdesk, or Gmail) if you have one. Chad will analyze past tickets to learn your support patterns.
Customize your FAQ, brand colors, and logo through the no-code interface to match your store's branding.
Chad goes live on your store, handling customer inquiries 24/7 while automatically escalating complex issues to your human team when needed.
Chad Pros and Cons: Honest Review
Pros
Considerations
Is Chad Worth It? FAQ & Reviews
Chad is faster, cheaper, and more reliable than outsourced support. It provides consistent, high-quality service 24/7 without breaks or burnout, while continuously improving by learning from past tickets. Unlike human agents who cost about $16 per resolved ticket, Chad offers unlimited support within your plan limits.
Yes, Chad autonomously handles 'Where's my order?' inquiries across 1,524 couriers worldwide. It also manages return requests when integrated with platforms like Aftership Return Center, providing customers with real-time updates and reducing support ticket volume.
Chad can handle virtually any customer inquiry, from military discount eligibility to sizing concerns and brand-specific questions. Unlike rigid chatbots, Chad's AI understands natural language and responds flexibly to unpredictable customer questions.
You can have Chad fully operational in just 30 minutes. After installation, it automatically scans your store content and can integrate with existing helpdesks to learn from past support tickets.
Yes, Chad seamlessly integrates with Gorgias, Zendesk, Freshdesk, and even Gmail inboxes. It works alongside your current tools rather than replacing them, automatically creating and assigning tickets that need human attention.