The SMS City
Ultimate messaging automation for e-commerce and CRM integration
What is The SMS City? Complete Overview
The SMS City is an all-in-one messaging automation platform designed to help businesses supercharge their customer communication. It specializes in WhatsApp & SMS automation for order confirmations, promotions, drip campaigns, and more. The platform solves key pain points like missed leads, manual messaging workflows, and inefficient customer engagement. With seamless e-commerce integrations (Shopify, WooCommerce) and AI-powered tools, it helps businesses automate workflows, recover lost carts, and boost sales effortlessly. Target users include e-commerce store owners, marketing managers, and businesses looking to scale customer communication through smart automation.
The SMS City Interface & Screenshots
The SMS City Official screenshot of the tool interface
What Can The SMS City Do? Key Features
E-Commerce Automation
Automatically send abandoned cart reminders, order confirmations, and shipping updates via WhatsApp/SMS. Integrates directly with Shopify and WooCommerce to turn visitors into buyers with personalized, timely messages.
AI-Powered Chatbots
Handle customer queries 24/7 with intelligent chatbots that qualify leads, provide instant responses, and deliver personalized support without human intervention. Coming soon feature.
Bulk Messaging Campaigns
Launch large-scale promotional campaigns or personalized welcome messages with a single click. Segment audiences and schedule messages for optimal engagement.
Smart Workflow Builder
Create complex, two-way conversational flows using an intuitive drag-and-drop interface. No coding required - build logic-based messaging sequences that engage customers at every touchpoint.
Shopify Hub
Dedicated automation engine for Shopify stores that handles cart recovery, COD confirmations, and mission-critical order alerts automatically. Turns manual processes into revenue-generating automations.
Best The SMS City Use Cases & Applications
Abandoned Cart Recovery
E-commerce stores automatically send WhatsApp/SMS reminders to customers who left items in their cart, recovering 15-30% of potentially lost sales with timely, personalized messages.
Order Confirmation Automation
Businesses eliminate manual order confirmation processes by automatically sending detailed order info and tracking updates via preferred messaging channels, reducing customer service inquiries by 40%.
Drip Marketing Campaigns
Marketing teams create sequenced messaging campaigns that nurture leads over time, delivering educational content, promotions, and calls-to-action at optimal intervals to boost conversions.
COD Order Verification
Shopify stores using Cash-on-Delivery automatically confirm orders via WhatsApp/SMS without phone calls, reducing failed deliveries and saving hours of manual verification work.
How to Use The SMS City: Step-by-Step Guide
Sign up for an account on The SMS City website (no credit card required for free trial). The process takes less than 2 minutes with just basic business information.
Connect your e-commerce platform (Shopify/WooCommerce) or CRM through the simple integration process. The platform provides step-by-step guides for each integration.
Set up your first automation workflow using the visual builder. Choose from templates for abandoned carts, order confirmations, or create custom flows with drag-and-drop ease.
Configure message templates, timing, and triggers for your automations. The system provides smart recommendations based on your business type and goals.
Launch your campaigns and monitor performance through the analytics dashboard. Optimize based on open rates, conversion metrics, and customer engagement data.
The SMS City Pros and Cons: Honest Review
Pros
Considerations
Is The SMS City Worth It? FAQ & Reviews
Currently supports WhatsApp Business and SMS messaging, with more channels coming soon. The platform handles all message formatting and compliance requirements automatically.
The Shopify integration takes less than 5 minutes. Just install the app from Shopify store, connect your The SMS City account, and configure your preferred automations through the simple setup wizard.
Absolutely! While e-commerce automation is a specialty, the platform works great for service businesses, agencies, and any organization needing to automate customer communication and marketing messages.
Contact storage is unlimited across all plans. Message limits vary by plan, with the Pro plan offering completely unlimited messaging to your entire contact database.
The upcoming AI chatbot will use natural language processing to understand customer queries, provide instant answers from your knowledge base, qualify leads, and route complex issues to human agents when needed.