SilkChart
Boost sales playbook adoption with AI-powered call analysis
What is SilkChart? Complete Overview
SilkChart is an AI-powered sales call analysis tool designed specifically for B2B SaaS sales teams. It goes beyond simple call recording by measuring playbook execution, surfacing coaching opportunities, and providing actionable feedback to help sales teams close more deals. The platform analyzes sales calls against proven methodologies like MEDDIC, Challenger Sales, SPIN, and SPICED, or allows teams to create custom playbooks. SilkChart helps sales managers optimize team performance by identifying coaching opportunities, while giving individual sellers personalized recommendations to improve their sales techniques. With features like automatic keyword analysis, deal health indicators, and AI-generated coaching feedback, SilkChart helps sales teams improve playbook adoption without adding extra work to their process.
SilkChart Interface & Screenshots
SilkChart Official screenshot of the tool interface
What Can SilkChart Do? Key Features
Playbook Adoption Tracking
SilkChart measures how well sales reps execute established playbooks during calls. It tracks adoption rates for each rep and across calls, providing personalized scorecards that highlight improvement opportunities. Managers can see which playbook elements are being used effectively and where coaching is needed most.
AI Sales Coach
The AI Coach provides immediate, objective feedback after each call, showing reps exactly what they could have said to improve conversions. It eliminates the wait for 1:1 meetings by delivering specific, actionable suggestions right after calls, including rephrasing recommendations and objection handling guidance.
Team Analytics Dashboard
Sales leaders get a comprehensive view of team performance with automatic surfacing of calls needing attention. The dashboard includes instant alerts for churn risk, forecast risk, sentiment changes, and competitor mentions, helping managers prioritize coaching efforts effectively.
Deal Health Indicators
SilkChart analyzes call content to surface early signals of deal health, helping teams identify risks before they become problems. This predictive analysis is based on actual conversation content rather than just CRM data, providing more accurate forecasting.
Seamless Integrations
The platform integrates with calendars, meeting tools (Zoom, Google Meet, Teams), Slack, and CRMs for a frictionless workflow. Calls can be automatically recorded and analyzed without any manual intervention, with key insights delivered directly to email or Slack.
Best SilkChart Use Cases & Applications
New Sales Rep Onboarding
Accelerate new hire ramp time by using SilkChart to ensure consistent playbook adoption from day one. New reps receive immediate feedback after each call, helping them adopt best practices faster without waiting for manager reviews.
Quarterly Performance Reviews
Use historical call analysis to provide data-driven performance reviews. Show reps exactly where they've improved and where they still need work, with concrete examples from actual customer conversations.
Deal Risk Identification
Identify at-risk deals earlier by analyzing call content for negative sentiment, competitor mentions, or missing playbook elements. Address risks proactively before they impact your quarter.
Scaling Best Practices
Discover what your top performers are saying that others aren't, and systematically share these techniques across your team through targeted coaching and updated playbooks.
How to Use SilkChart: Step-by-Step Guide
Sign up for a free account and connect your calendar and meeting tools (Zoom, Google Meet, or Teams). The setup takes just 5 minutes with no technical expertise required.
Choose your sales playbooks from proven methodologies (MEDDIC, Challenger Sales, SPIN, SPICED) or create custom playbooks tailored to your sales process.
Conduct sales calls as usual. SilkChart will automatically record and transcribe your meetings (with optional bot participation) or you can upload existing recordings.
Receive immediate AI-generated feedback after each call, including playbook execution analysis, objection handling evaluation, and specific suggestions for improvement.
Review team performance through the analytics dashboard, focusing on surfaced coaching opportunities and deal health indicators to prioritize your coaching efforts.
Use the insights to conduct targeted coaching sessions and track improvement over time, with all historical call data and analysis preserved for reference.
SilkChart Pros and Cons: Honest Review
Pros
Considerations
Is SilkChart Worth It? FAQ & Reviews
SilkChart is specifically designed for B2B SaaS sales teams with a focus on playbook adoption and actionable coaching. It delivers essential sales-focused features at a fraction of the cost of legacy tools, without unnecessary extras that drive up prices.
Reps only see their own calls, while sales leaders can access all team calls. All data is protected with industry-standard security measures, and external parties cannot access your recordings.
No, you can choose to have a bot join or record through your browser without a bot. The recording method doesn't affect the analysis quality.
Only users who record or upload calls are charged - viewers are always free. The generous free plan includes all core features with some usage limits.
Recordings are kept as long as you need them. You can delete calls at any time if you no longer want them stored.