Pluno
Custom AI customer support agent fine-tuned to your business
What is Pluno? Complete Overview
Pluno is an AI-powered customer support agent designed to resolve issues effectively by adapting to your company’s tone, context, and domain-specific language. Unlike generic bots, Pluno offers a tailored approach through dedicated training sessions, ensuring it understands your business nuances like a human. It integrates seamlessly with existing support tools like Zendesk, Intercom, and Slack, enhancing workflows while maintaining security and privacy compliance. Pluno is ideal for businesses looking to improve customer satisfaction (CSAT) and reduce support costs with intelligent, scalable automation.
Pluno Interface & Screenshots
Pluno Official screenshot of the tool interface
What Can Pluno Do? Key Features
Fine-Tuned AI Training
Pluno works with your team to fine-tune the AI agent through dedicated training sessions, ensuring it represents your brand accurately. This process mimics onboarding a human support agent, enhancing domain-specific understanding and contextual responses.
Omni-Present Support
Pluno operates at every stage of support, from initial deflection to escalation into tools like Jira or Slack. It maintains awareness of ongoing issues, customer tiers, and product areas, ensuring seamless context transfer.
Knowledge Gap Identification
Pluno actively identifies gaps in its knowledge base, prompting your team to add input or create new articles. It updates itself from resolved tickets, changelogs, and Slack discussions, keeping support answers current.
Seamless Integrations
Pluno integrates with popular support tools like Zendesk, Intercom, and Freshdesk, as well as internal systems like CRMs and knowledge bases. These integrations are fully configurable to suit your workflow needs.
High Accuracy & Empathy
Linguistic analysis shows Pluno’s responses are 2.3× more empathetic than generic bots. In controlled evaluations, it achieves up to a 40% improvement in first-contact resolution and reduces customer effort by 55%.
Best Pluno Use Cases & Applications
Customer Support Deflection
Pluno deflects common customer queries, resolving issues instantly without human intervention. This reduces ticket volume and frees up support agents for complex cases.
Escalation Handling
Pluno escalates tickets to the right team (e.g., via Jira or Slack) while maintaining context, ensuring smooth transitions and faster resolutions.
Knowledge Base Management
Pluno identifies gaps in your knowledge base and prompts updates, ensuring support materials stay current with product changes.
How to Use Pluno: Step-by-Step Guide
Book a demo or request a free simulation to see Pluno in action. This step allows you to compare Pluno’s performance with your current support tool.
Participate in a dedicated training session to fine-tune Pluno to your brand’s tone, context, and domain-specific language.
Integrate Pluno with your existing support tools (e.g., Zendesk, Slack, Jira) to start automating customer interactions.
Monitor Pluno’s performance and provide feedback to continuously improve its knowledge base and response accuracy.
Pluno Pros and Cons: Honest Review
Pros
Considerations
Is Pluno Worth It? FAQ & Reviews
Pluno is fine-tuned to your business through dedicated training, ensuring it understands your brand’s tone and context. Unlike generic bots, it actively identifies knowledge gaps and integrates seamlessly with your tools.
Pluno integrates with Zendesk, Intercom, Freshdesk, Slack, Jira, and more. It also connects to internal systems like CRMs and knowledge bases for enriched support.
Yes, Pluno manages escalations by transferring tickets to tools like Jira or Slack while preserving context, ensuring smooth handoffs and faster resolutions.