Guest Guru
Automate Airbnb guest messaging with AI for hassle-free hosting
What is Guest Guru? Complete Overview
Guest Guru is an AI-powered chatbot designed to automate guest messaging for Airbnb, Booking.com, VRBO, and other OTAs. It helps property managers and hosts save time by handling repetitive guest inquiries, FAQs, and day-to-day communications. The tool integrates with Property Management Systems (PMS) to streamline workflows, ensuring timely and consistent responses while allowing hosts to focus on personalizing the guest experience. Ideal for short-term rental hosts who manage multiple properties and want to reduce communication bottlenecks, Guest Guru enhances efficiency and guest satisfaction.
Guest Guru Interface & Screenshots
Guest Guru Official screenshot of the tool interface
What Can Guest Guru Do? Key Features
24/7 Query Handling
Guest Guru answers guest queries around the clock, ensuring no message goes unanswered, even outside business hours. This feature guarantees timely responses, improving guest satisfaction and reducing host workload.
Unified Inbox
Centralize all guest communications from multiple platforms into a single inbox. This eliminates the need to switch between different apps, making it easier to manage messages efficiently.
PMS Integration
Seamlessly connect with your preferred Property Management System to sync property details, bookings, and guest information automatically. This ensures accurate and up-to-date responses.
Multi-Language Support
Understands and responds in 150+ languages, breaking communication barriers with international guests and providing a smoother experience.
Custom Tone & AI Drafts
Tailor the chatbot’s tone to match your brand’s voice. The AI drafts replies based on your past responses, ensuring consistency and personalization.
SMS & Email Alerts
Receive real-time notifications via SMS or email for urgent guest messages, so you never miss critical communications.
Direct Booking Site Embed
Embed the chatbot directly on your booking website to provide instant support to potential guests, improving conversion rates.
Best Guest Guru Use Cases & Applications
Automating Check-In Instructions
Guest Guru sends automated, clear check-in instructions to guests before arrival, reducing last-minute host queries and ensuring a smooth arrival process.
Handling Repetitive FAQs
Common questions like Wi-Fi passwords, parking details, or local recommendations are answered instantly by the AI, freeing hosts from repetitive tasks.
Managing Multiple Properties
Property managers with several listings use Guest Guru to handle communications across all properties from a single dashboard, improving efficiency.
Enhancing Guest Experience
By automating routine messages, hosts can focus on adding personalized touches, such as welcome notes or local tips, elevating the guest experience.
How to Use Guest Guru: Step-by-Step Guide
Integrate Guest Guru with your Property Management System (PMS) to sync your property details and booking information automatically.
Import your properties into Guest Guru. The system will pull in all relevant guest data, including check-in instructions and FAQs.
Customize the chatbot’s tone and responses to align with your hosting style. Train the AI using past messages for more accurate replies.
Enable the AI to start replying to guest messages. Monitor the inbox initially to fine-tune responses and ensure accuracy.
Use the unified inbox to oversee all communications. Step in only when personal attention is needed, saving hours of manual messaging.
Guest Guru Pros and Cons: Honest Review
Pros
Considerations
Is Guest Guru Worth It? FAQ & Reviews
Yes, Guest Guru integrates with Airbnb, Booking.com, VRBO, and other OTAs to automate guest messaging across platforms.
Absolutely! You can train the AI using past messages and adjust the tone to match your brand’s voice for personalized replies.
Yes, Guest Guru offers a free plan with basic FAQ automation. Paid plans unlock advanced features like PMS integration and 24/7 support.
Critical messages are flagged, and you’ll receive SMS or email alerts to ensure timely intervention when needed.
Guest Guru uses encryption and complies with data privacy regulations to protect all guest and host information.