HealthyAI
AI voice assistants that support your healthcare patients
HealthyAI Overview
HealthyAI is an AI-powered voice assistant specifically designed for healthcare clinics. It revolutionizes patient communication by handling inbound and outbound calls and texts, answering patient questions, managing appointments, and providing billing or portal support. The platform serves as a 24/7 virtual assistant for medical practices, ensuring patients receive instant, accurate responses while significantly reducing the communication burden on clinical staff. Designed for healthcare providers of all sizes, from small private practices to larger medical groups, HealthyAI addresses key pain points in patient communication including after-hours coverage, high call volumes, repetitive inquiries, and appointment management. By automating these routine communications, healthcare teams can focus more on direct patient care while maintaining excellent service quality.
HealthyAI Screenshot
HealthyAI Official screenshot of the tool interface
HealthyAI Core Features
Multi-Channel Communication
HealthyAI manages patient interactions seamlessly across phone calls and SMS text messages. The system handles inbound calls for new patient inquiries, service questions, and appointment requests with zero wait times. For text communications, patients receive immediate responses to common questions about clinic hours, insurance acceptance, and other frequently asked questions. This omnichannel approach ensures no patient communication falls through the cracks.
Proactive Patient Engagement
The platform doesn't just respond to patient inquiries—it actively engages patients through outbound calls and texts. This includes sending appointment reminders, follow-up notifications, pre-visit instructions (like fasting requirements for lab tests), and payment reminders. These automated touchpoints improve patient compliance and reduce no-show rates while maintaining a personal touch.
24/7 Coverage with Emergency Routing
HealthyAI provides round-the-clock coverage, answering patient calls even when the clinic is closed or staff are busy. The intelligent system can detect urgent situations based on keywords and patient tone, immediately escalating critical cases to on-call staff with full context. This ensures emergency situations get proper attention while routine questions are handled efficiently.
Seamless System Integration
HealthyAI integrates deeply with existing clinic systems, triggering automated workflows that eliminate manual data entry. It can create, update, or cancel appointments directly in practice management systems, trigger payment reminders in billing software, log patient requests in CRM systems, and handle patient portal support tasks—all without staff intervention.
HIPAA-Compliant Platform
Built specifically for healthcare, HealthyAI meets all HIPAA compliance requirements with end-to-end encryption, secure data storage, and strict access controls. All patient interactions are logged and secured according to healthcare privacy regulations, giving clinics confidence in using AI for sensitive patient communications.
HealthyAI Use Cases
Appointment Management
When a patient calls to schedule, change, or cancel an appointment, HealthyAI handles the entire interaction. It checks real-time availability in your scheduling system, books the appointment, sends confirmation details via text, and adds it to your EHR—all without staff involvement. This reduces scheduling errors and frees up front desk time.
After-Hours Patient Support
A patient calls at 10pm with questions about preparation for next morning's procedure. HealthyAI provides accurate instructions based on clinic protocols, sends a text reminder with details, and logs the interaction for staff review. The patient gets immediate help without waiting for business hours.
Billing Inquiry Resolution
When a patient texts about an unexpected bill, HealthyAI accesses their account status, explains the charges in simple terms, and can send a secure payment link if appropriate. For complex issues, it gathers necessary information and creates a ticket for your billing team with full context.
Urgent Case Identification
A caller describes chest pain symptoms. HealthyAI recognizes the urgency based on keywords and tone, immediately connects the patient to your on-call physician while simultaneously sending the patient's medical history to the doctor's device for context.
How to Use HealthyAI
Implementation Setup: Work with HealthyAI's implementation team to configure the system for your clinic's specific needs. This includes setting up integration with your EHR/practice management system and customizing the AI's knowledge base with your clinic's policies, services, and common procedures.
System Integration: Connect HealthyAI with your existing systems like EHR, billing software, and patient portal. The technical team will establish API connections that allow the AI to automatically update records and trigger workflows across your tech stack.
Training & Testing: HealthyAI will train on your clinic's specific workflows and communication patterns. You'll test the system with sample patient interactions to ensure accuracy before going live with patients.
Go Live: Once configured and tested, HealthyAI begins handling your clinic's patient communications. The system starts answering calls and texts according to your specified parameters, with staff available to handle escalations when needed.
Ongoing Optimization: HealthyAI continuously learns from interactions. Your team can review call logs, update responses, and refine workflows to improve performance over time based on real patient interactions.