Ferndesk
AI-powered help center that stays up-to-date automatically
Ferndesk Overview
Ferndesk is an AI-powered documentation agent designed to keep your help center automatically updated. It solves the critical pain point of outdated help documentation that frustrates customers and floods support inboxes. By analyzing your codebase, support tickets, launch videos, and internal documentation, Ferndesk generates accurate, relevant help articles that grow with your product. The platform is ideal for product-led companies that need their documentation to keep pace with rapid release cycles. With features like automatic content generation, weekly audits, and seamless integration with existing help centers, Ferndesk dramatically reduces support workload while improving customer self-service capabilities.
Ferndesk Screenshot
Ferndesk Official screenshot of the tool interface
Ferndesk Core Features
Documentation Agent
Fern, the AI agent, continuously monitors and updates your help center content. It analyzes multiple data sources including code changes, support tickets, and product updates to ensure documentation stays current. The agent can make human-like edits across multiple articles simultaneously, saving countless hours of manual documentation work.
Code to Help Docs
Automatically transforms your codebase into comprehensive help documentation that stays synchronized with your product. This feature eliminates the documentation drift that typically occurs between engineering updates and support content, ensuring customers always have accurate technical reference material.
AI Help Center
Provides a beautiful, customizable help center platform that maintains itself. The system automatically organizes content, updates existing articles, and generates new documentation based on detected knowledge gaps or product changes.
AI FAQ Generator
Analyzes support conversations to identify common questions and automatically generates relevant FAQ pages. This feature surfaces the most pressing customer needs and creates immediate self-service solutions, reducing repetitive support tickets.
Weekly Audits
Fern performs comprehensive weekly scans of your support ecosystem to identify missing, stale, or outdated content. These proactive audits prevent knowledge gaps before they become support issues, with the AI capable of handling most updates automatically.
Ferndesk Use Cases
Product Update Documentation
After launching a major feature update, engineering teams can have Fern automatically generate all corresponding help documentation by analyzing the code changes and release notes, ensuring customers have immediate access to accurate information.
Support Ticket Reduction
Companies experiencing high volumes of repetitive support questions use Fern to analyze ticket patterns and generate targeted FAQ content that addresses the most common issues, deflecting 30-50% of routine inquiries.
Compliance Updates
When regulatory requirements change, Fern can quickly scan and update all affected documentation across hundreds of articles, ensuring compliance without manual review of every help page.
How to Use Ferndesk
Connect your existing help center (Intercom, Zendesk, Crisp, etc.) or set up a new Ferndesk help center. The platform integrates seamlessly with most popular support systems without requiring migration.
Link your code repository (via GitHub API) and other information sources like support tickets, product documentation, and release videos. Ferndesk uses these to understand your product and customer needs.
Request your first content audit or directly ask Fern to draft specific articles. You can give natural language instructions like 'Update all references to old support channels' or 'Explain our new billing system.'
Review and edit the generated drafts. Fern creates human-quality documentation that matches your voice and style, with all changes clearly marked for your approval.
Publish updates with one click. Fern handles all the formatting and distribution across your connected help channels, ensuring consistency everywhere.
Monitor performance through weekly audits and adjust as needed. Fern will suggest new content based on emerging support patterns and product changes.