UsabilityHub
Powerful user research & usability testing for teams
What is UsabilityHub? Complete Overview
UsabilityHub (formerly Lyssna) is a comprehensive user research platform that helps teams conduct various types of usability tests and gather valuable insights. It enables designers, researchers, and product teams to validate design decisions through real user feedback. The platform solves key pain points in user research by providing an all-in-one solution for testing prototypes, live websites, information architecture, and first impressions. With access to a panel of 690,000+ participants and powerful analysis tools, teams can quickly gather human insights at every stage of product development. The platform serves a wide range of users from individual designers to large enterprise teams across industries like tech, marketing, and product development.
UsabilityHub Interface & Screenshots
UsabilityHub Official screenshot of the tool interface
What Can UsabilityHub Do? Key Features
First Click Testing
Improve UI intuitiveness by analyzing where users click first when completing tasks. This helps identify navigation issues and optimize information hierarchy.
Prototype Testing
Test Figma prototypes with real users to discover navigation issues before development. Capture both quantitative and qualitative feedback on interaction flows.
Five Second Testing
Measure first impressions of designs or messaging by showing them to users for just five seconds. Perfect for validating clarity of value propositions and visual hierarchy.
Card Sorting
Both open and closed card sorting options help optimize information architecture and navigation structures based on how users naturally categorize content.
Live Website Testing
Identify exactly where and why users struggle with key tasks on live websites through screen recordings and think-aloud feedback.
Research Panel Access
On-demand access to 690,000+ panelists with targeting across 395+ demographic filters to ensure tests reach the right audience.
Interview Studies
End-to-end solution for planning, recruiting, scheduling, conducting, and analyzing user interviews with built-in transcription and analysis tools.
Best UsabilityHub Use Cases & Applications
Landing Page Optimization
Marketing teams use five-second tests to validate if key messages are immediately clear, and first-click tests to optimize call-to-action placement.
App Redesign Validation
Product teams test new app prototypes before development to identify navigation issues and validate that key flows are intuitive.
E-commerce Checkout Improvement
UX researchers conduct live website testing to pinpoint exactly where users abandon checkout flows and why.
Information Architecture Overhaul
Content strategists use card sorting and tree testing to restructure website navigation based on how users naturally expect to find information.
How to Use UsabilityHub: Step-by-Step Guide
Create a new study by selecting the appropriate test type (first click, prototype, survey, etc.) from the dashboard.
Configure your test parameters including duration, questions, and target audience (either self-recruited or from the panel).
For prototype tests, connect your Figma file or upload screenshots. For live website tests, enter the URL you want to test.
Launch the test and monitor responses in real-time through the analytics dashboard as participants complete your study.
Analyze results using built-in tools like heatmaps, click paths, AI-generated summaries, and video recordings of user sessions.
UsabilityHub Pros and Cons: Honest Review
Pros
Considerations
Is UsabilityHub Worth It? FAQ & Reviews
No, panel responses are priced separately on a pay-per-use basis across all plans. Your subscription covers platform access and features.
The Free plan allows unlimited studies with some limitations: 2-minute max test length, 15 self-recruited responses per test, and 5GB storage. Great for trying the platform.
Yes, seat limits increase with higher plans (3 in Free, 10 in Basic, 15 in Pro). Enterprise offers custom seat allocations.
Yes, all plans are GDPR compliant with data processing agreements available. Enterprise offers additional security features.
Monthly or annual billing for paid plans. Credit cards accepted; Enterprise can arrange invoices and custom payment terms.