Risotto
AI-powered IT help desk with automation for seamless support
What is Risotto? Complete Overview
Risotto is an AI-powered IT help desk solution designed to automate up to 40% of internal support tickets. It understands context, not just keywords, providing smart routing, instant answers, and efficient issue resolution. The tool integrates seamlessly with existing communication platforms like Slack, email, and Google Workspace, eliminating the need for employees to switch interfaces. Risotto is ideal for mid to large size organizations using ticketing systems like Jira, Freshservice, or ServiceNow. It serves IT, HR, Legal, Finance, and Security teams by automating tier 1 support, reducing SLA times, and maintaining audit-ready workflows. With features like IGA automation, multi-step troubleshooting, and continual learning, Risotto enhances productivity and reduces operational overhead.
Risotto Interface & Screenshots
Risotto Official screenshot of the tool interface
What Can Risotto Do? Key Features
AI Ticket Deflection
Risotto learns from responses and continuously improves, handling multi-step troubleshooting and understanding context across messages. It provides 24/7 support in plain language, reducing repetitive queries and improving resolution rates.
IGA Automation
Request, approve, and provision access directly from communication platforms like Slack. Risotto confirms permissions, coordinates approvals, and maintains audit trails, reducing access provisioning time from days to minutes.
Comms Native Support
Risotto operates within Slack, email, and Google Workspace, requiring no employee training. It handles access, help, and handoffs in the tools teams already use, minimizing change management and operational overhead.
Knowledge Management
Risotto pulls accurate information from Notion, Confluence, Drive, and Slack to answer common questions instantly. It automatically turns support replies into knowledge articles, keeping internal knowledge bases updated effortlessly.
Unified Help Desk
Route questions to the right team automatically based on intent, not just keywords. Risotto handles privacy-sensitive requests with built-in logic, ensuring compliance and reducing manual triage efforts.
Best Risotto Use Cases & Applications
IT Support Automation
An IT team uses Risotto to automate 59% of their support tickets, reducing SLA times by 55% and freeing up agents to focus on complex issues. The AI handles password resets, software access requests, and troubleshooting, escalating only when necessary.
HR Self-Service
HR departments leverage Risotto to answer PTO, onboarding, and policy questions instantly. The tool builds a self-updating knowledge base from support interactions, reducing repetitive inquiries and improving employee satisfaction.
Secure Access Provisioning
Security teams automate access requests and approvals through Risotto, enforcing time-bound permissions and maintaining real-time audit logs. This reduces unnecessary access and ensures compliance with least privilege principles.
How to Use Risotto: Step-by-Step Guide
Sign up for a free demo or trial on the Risotto website to explore its features and integration options.
Integrate Risotto with your existing communication tools like Slack, email, or Google Workspace, and connect it to your ticketing system (Jira, Freshservice, etc.).
Configure workflows for common tasks such as access requests, password resets, and ticket routing using Risotto's intuitive setup.
Train Risotto by allowing it to learn from your responses and existing knowledge bases, ensuring it provides accurate and context-aware answers.
Monitor and optimize performance using Risotto's AI-powered analytics, adjusting workflows and knowledge sources as needed to maximize automation and efficiency.
Risotto Pros and Cons: Honest Review
Pros
Considerations
Is Risotto Worth It? FAQ & Reviews
Companies using Risotto typically reclaim 30–50% of the time spent on repeat internal questions, freeing up hours daily for strategic tasks instead of ticket triage.
Yes, Risotto seamlessly integrates with existing ticketing systems, comms platforms, and knowledge bases, requiring no system replacement or extensive training.
Risotto intelligently escalates unresolved issues to the right team or person with full context, ensuring nothing falls through the cracks while keeping employees productive.
Risotto enforces least privilege access, automates approvals with time limits, and maintains detailed audit trails, reducing unnecessary accounts and simplifying compliance audits.
Absolutely. Risotto extends support automation to HR, Legal, Finance, and Security teams, handling department-specific workflows while maintaining unified oversight.