Spokk
AI-powered Google Reviews & Customer Feedback Software
What is Spokk? Complete Overview
Spokk is an AI-powered tool designed to help businesses collect more Google reviews and customer feedback effortlessly. It addresses common pain points where happy customers don't leave reviews due to lack of time, not knowing what to write, or simply not being asked. Spokk automates the review collection process by generating personalized review drafts based on customer feedback, which customers can easily copy and paste onto Google. The tool is ideal for small to large businesses across various industries, including retail, hospitality, healthcare, and professional services. With features like automated review requests, AI-generated reviews, and staff performance tracking, Spokk helps businesses enhance their online reputation and customer satisfaction.
Spokk Interface & Screenshots
Spokk Official screenshot of the tool interface
What Can Spokk Do? Key Features
AI-Generated Personalized Reviews
Spokk's AI drafts personalized Google reviews based on customer feedback, eliminating the need for customers to think about what to write. The AI includes specific services and staff names mentioned in the feedback, creating a polished and detailed review that customers can easily post.
Automated Review Requests
Spokk automates the process of requesting reviews from customers, saving businesses time and effort. The tool can be integrated with email, SMS, WhatsApp, and other platforms to send review requests seamlessly.
Multiple Feedback Collection Methods
Spokk offers various ways to collect feedback, including embedded forms, SMS, email, and social media links. Businesses can also use QR codes or custom domains to streamline the feedback process.
Staff Performance Tracking
Spokk allows businesses to track staff performance by including staff names in feedback and reviews. This feature helps identify top performers and areas for improvement.
Private Feedback Collection
In addition to public reviews, Spokk enables businesses to collect private feedback from customers. This helps identify and address issues before they escalate, improving overall customer satisfaction.
Integration with Zapier and Pabbly
Spokk integrates with Zapier and Pabbly, allowing businesses to automate workflows and connect with other tools they use. This enhances efficiency and ensures seamless data flow.
Coupon and Offer Distribution
Spokk enables businesses to send coupons and offers to customers who provide feedback. This not only boosts response rates but also encourages repeat business.
Feedback Dashboard
Spokk provides a centralized dashboard where businesses can view and manage all collected feedback. The dashboard offers insights into customer satisfaction and helps track review performance.
Best Spokk Use Cases & Applications
Restaurant Industry
A restaurant uses Spokk to collect feedback from diners. The AI generates detailed reviews mentioning specific dishes and staff, boosting the restaurant's Google ratings and attracting more customers.
Healthcare Clinic
A healthcare clinic uses Spokk to track patient satisfaction. Private feedback helps the clinic address issues promptly, while positive reviews enhance its online reputation.
Retail Store
A retail store automates review requests via SMS. Customers provide quick feedback, and the store sends coupons to encourage repeat visits, driving sales and loyalty.
Hotel Chain
A hotel chain uses Spokk to collect guest feedback across multiple locations. The centralized dashboard helps management identify trends and improve service quality.
How to Use Spokk: Step-by-Step Guide
Sign up for a free Spokk account and set up your review request form. The setup process takes just 5 minutes.
Customize the form to include services and staff names relevant to your business. This ensures the AI-generated reviews are personalized and detailed.
Send the feedback request link to customers via email, SMS, WhatsApp, or other preferred channels. You can also embed the form in your website or use a QR code.
Customers submit their feedback in less than 15 seconds. Spokk's AI then generates a polished Google review draft based on their input.
Customers copy the AI-generated review and paste it directly onto Google. The process is seamless and requires no additional effort from the customer.
Monitor feedback and reviews through the Spokk dashboard. Use the insights to improve customer experience and track staff performance.
Spokk Pros and Cons: Honest Review
Pros
Considerations
Is Spokk Worth It? FAQ & Reviews
Spokk is an AI-powered tool that helps businesses collect Google reviews and customer feedback by generating personalized review drafts based on customer input.
Spokk simplifies the review collection process, increases review volume, and enhances your online reputation, leading to more customer trust and business growth.
Yes, Spokk is designed for various industries, including retail, hospitality, healthcare, and professional services. It can be customized to fit your specific needs.
Customers submit feedback via a short form, and Spokk's AI generates a personalized review draft. Customers can then copy and paste the draft onto Google.
Spokk offers a free plan with limited features and paid plans starting at $29/year. Enterprise plans are available for larger organizations with custom pricing.