Replevate
Smart Review Management for Local Businesses
Replevate Overview
Replevate is a smart review management tool designed to help local businesses automate customer feedback collection and improve their online reputation. It simplifies the process of gathering reviews by intelligently routing happy customers to public platforms like Google while capturing negative feedback privately. The tool is tailored for local businesses that want to maintain a positive online presence without the hassle of manual review management. With a 5-minute setup, Replevate ensures businesses can focus on operations while building trust through better customer feedback management.
Replevate Screenshot
Replevate Official screenshot of the tool interface
Replevate Core Features
Private Feedback System
Replevate captures negative feedback privately before it becomes public, allowing businesses to address concerns without damaging their online reputation. This feature helps in turning unhappy customer experiences into opportunities for improvement, fostering stronger customer relationships.
Smart QR Code System
The tool provides a single QR code that intelligently routes customers based on their satisfaction level. It offers high-quality, print-ready QR codes and shareable links for both physical and digital channels, making it easy for customers to leave feedback.
Feedback Dashboard
Replevate's clean and organized dashboard allows businesses to read and respond to customer feedback efficiently. It centralizes all feedback, making it easy to manage and address customer concerns in one place.
Analytics & Insights
The tool provides detailed analytics and insights to track review performance and customer satisfaction trends. Businesses can use this data to make informed decisions and improve their services.
Google Integration
Replevate directs happy customers to the business's Google Business listing, encouraging them to leave positive reviews. This integration helps boost the business's online reputation and visibility.
Replevate Use Cases
Restaurant Feedback Management
A local restaurant uses Replevate to gather feedback from diners. Happy customers leave positive reviews on Google, boosting the restaurant's online ratings, while private feedback helps the restaurant address service or food quality issues discreetly.
Retail Store Customer Satisfaction
A retail store implements Replevate to collect customer feedback via QR codes. The smart routing ensures that satisfied shoppers leave public reviews, while any dissatisfaction is handled privately, improving overall customer trust and loyalty.
Service Business Reputation Building
A service-based business, such as a salon or auto repair shop, uses Replevate to manage reviews. The tool helps highlight positive experiences online and resolves negative feedback internally, enhancing the business's reputation over time.
How to Use Replevate
Display the provided QR code at your business location or share the link digitally to allow customers to easily access the feedback system.
Customers scan the QR code or click the link to leave feedback. Happy customers (4-5 stars) are directed to your Google Business listing, while unhappy customers provide private feedback.
Monitor and respond to feedback through the Replevate dashboard, addressing concerns privately and leveraging positive reviews to enhance your online reputation.
Use the analytics and insights provided by Replevate to track performance and identify areas for improvement, ensuring continuous growth in customer satisfaction.