Pagerly
Oncalls, Rotations, Tickets & Operations on Slack/Teams
What is Pagerly? Complete Overview
Pagerly is a powerful operations management tool designed to streamline oncalls, rotations, incidents, and tasks directly within Slack and Microsoft Teams. It helps teams from startups to Fortune 500 companies manage operations efficiently by providing features like rotation schedules, incident management, and seamless integrations with popular tools like PagerDuty, Opsgenie, Jira, and more. Pagerly's automation capabilities reduce operational overhead, improve incident response times, and enhance team collaboration, making it an essential tool for DevOps, IT support, and customer success teams.
Pagerly Interface & Screenshots
Pagerly Official screenshot of the tool interface
What Can Pagerly Do? Key Features
Sync Pagerduty/Opsgenie Oncalls with Slack
Pagerly allows you to synchronize your PagerDuty or Opsgenie on-call schedules with Slack user groups. This enables easy mention of the current on-call person in Slack threads, ensuring quick communication during incidents.
Create Round-Robin Rotations
With Pagerly, you can create custom round-robin rotations for tasks like Scrum master assignments, customer support, and ops tasks. This eliminates the need for expensive on-call software for non-critical tasks.
Incident Management on Slack/Teams
Manage entire incidents directly within Slack or Teams. Pagerly automates paging (SMS/calls) and provides a trusted system for handling downtime and critical incidents efficiently.
Jira Slack 2-Way Sync
Sync comments, issues, and tickets between Jira and Slack threads or channels. This ensures seamless collaboration and real-time updates without switching platforms.
Monitor 3000+ SaaS Services
Pagerly aggregates monitoring for over 3000 SaaS services and notifies you automatically whenever there is downtime, helping you stay ahead of potential issues.
Pretty Status Pages
Create beautiful status pages to communicate uptime and downtime to your users, enhancing transparency and trust.
Automated Workflows
Pagerly streamlines tasks by automating workflows, reducing manual effort, and improving operational efficiency.
Best Pagerly Use Cases & Applications
DevOps/SRE Teams
DevOps and SRE teams can use Pagerly to manage on-call duties efficiently, automate incident responses, and reduce downtime, leading to improved operational efficiency.
IT Support Teams
IT support teams can transform Slack into an intuitive helpdesk, creating, responding to, and resolving tickets without leaving the platform.
Customer Support
Customer support teams can collaborate with customers within Slack using bi-directional ticketing integrations, automated reminders, and full visibility into service metrics.
Sales Coordinators
Sales teams can use Pagerly to automate task assignments, reminders, and integrate with CRMs, ensuring smooth coordination between sales and operations.
How to Use Pagerly: Step-by-Step Guide
Sign up for Pagerly and integrate it with your Slack or Teams workspace. This is a straightforward process that requires minimal setup.
Configure your on-call rotations or sync existing schedules from PagerDuty/Opsgenie. You can create custom rotations for specific teams or tasks.
Set up monitoring for your SaaS services and configure alerts to notify the relevant team members in Slack/Teams when issues arise.
Use Pagerly's incident management features to handle and resolve issues directly within Slack/Teams, including automated paging and status updates.
Leverage Pagerly's integrations with tools like Jira, Linear, and Google Calendar to streamline workflows and ensure seamless collaboration across platforms.
Pagerly Pros and Cons: Honest Review
Pros
Considerations
Is Pagerly Worth It? FAQ & Reviews
Pagerly only stores authentication keys like OAuth and API keys for integrations. No data from integrations like Jira or PagerDuty is stored.
Yes, Pagerly offers a 1-month free trial with access to all core features.
Yes, Pagerly allows you to create your own rotations directly within Slack for tasks like Scrum master assignments or customer support.
Pagerly does not offer refunds due to the nature of the product. You can cancel your subscription at any time to avoid future charges.
No, Pagerly computes integration data in real-time and does not store any information from tools like Jira or PagerDuty.