Listen Labs
AI-moderated interviews for fast, actionable customer insights
What is Listen Labs? Complete Overview
Listen Labs is an AI-first research platform designed to revolutionize customer research by replacing traditional methods like surveys, focus groups, and in-depth interviews with AI-moderated interviews. The platform helps companies understand their customers by finding the right participants, conducting interviews, analyzing responses, and delivering actionable insights—all within hours instead of weeks. Trusted by industry leaders and innovators, Listen Labs is ideal for marketing teams, product managers, and user researchers who need qualitative and quantitative feedback quickly. The platform supports multiple languages, handles various types of stimuli, and ensures data security with compliance to SOC 2 Type II, GDPR, and ISO standards.
Listen Labs Interface & Screenshots
Listen Labs Official screenshot of the tool interface
What Can Listen Labs Do? Key Features
AI-moderated interviews
Listen Labs uses an AI interviewer to conduct personalized interviews with each customer at scale. The AI probes deeper into responses, ensuring rich qualitative data without the need for human moderators.
Actionable results, instantly
The platform generates key takeaways, personas, and top themes automatically, providing actionable insights within hours. This eliminates the need for manual analysis and speeds up decision-making.
Recruit participants
Access a pool of millions of B2B and B2C participants, integrate with your own panel provider, or recruit your own users. Listen Labs handles the recruitment process seamlessly.
Any language
Automatically translate and transcribe interviews in more than 50 languages, making it easy to conduct global research without language barriers.
Test any stimuli
Upload videos, images, or Figma prototypes to test with participants. Listen Labs supports all types of stimuli for comprehensive feedback.
Video, audio, or text
Engage with customers through video recordings, audio chats, or text-based interviews, depending on your research needs and preferences.
Best Listen Labs Use Cases & Applications
Concept Testing
Gather qualitative and quantitative feedback on new products or ideas to validate concepts before launch.
Landing Page Test
Understand how people interact with your website and identify areas of confusion to improve user experience.
Foundational Research
Uncover new opportunities and insights through open-ended discussions with customers.
Brand Perception
Learn how customers perceive your brand and identify areas for improvement or differentiation.
Creative Testing
Test ads and messaging to see how they resonate with your audience and evoke emotional responses.
Usability Testing
Evaluate new designs to ensure they are intuitive and easy for users to navigate.
How to Use Listen Labs: Step-by-Step Guide
Select a template or upload a discussion guide: Choose from expert-vetted templates or upload your own guide to get started quickly.
Recruit participants: Use the Listen Labs panel, integrate with your panel provider, or share a link with your own users.
Conduct interviews: The AI moderator handles the interviews, probing deeper into responses for richer insights.
Explore your results: Within hours, the AI analyzes the interviews and generates a detailed, interactive report with key takeaways and themes.
Listen Labs Pros and Cons: Honest Review
Pros
Considerations
Is Listen Labs Worth It? FAQ & Reviews
Listen Labs delivers actionable insights within hours, significantly faster than traditional research methods.
Listen Labs complies with SOC 2 Type II, GDPR, and ISO standards, ensuring your data is safe and secure.
Yes, you can use the Listen Labs panel, integrate with your provider, or recruit your own users.
You can test videos, images, Figma prototypes, and more.