Jarni AI
Agentic Knowledge Management that eliminates knowledge friction in contact centers
What is Jarni AI? Complete Overview
Jarni AI is an advanced Agentic Knowledge Management platform designed specifically for contact centers. It addresses the critical problem of 'knowledge friction' where 74% of support agents struggle to find information during calls, costing businesses $15M-$35M annually. Unlike traditional knowledge bases or generic copilots, Jarni AI provides real-time contextual reasoning, intelligent action execution, and dynamic agent coaching. The platform connects seamlessly to all knowledge sources (Bloomfire, PDFs, SharePoint, Zendesk, Confluence, etc.) and integrates with existing CRM and contact center platforms. Jarni AI enhances agent performance without replacing them, helping entire teams perform at top 10% levels while reducing handle times, improving first contact resolution, and boosting customer satisfaction.
Jarni AI Interface & Screenshots
Jarni AI Official screenshot of the tool interface
What Can Jarni AI Do? Key Features
Real-Time Contextual Reasoning
Jarni AI analyzes live conversations to automatically retrieve and prioritize exactly what the agent needs in the moment. It goes beyond document retrieval to provide actionable intelligence tailored to each specific customer interaction.
Intelligent Action Execution
The platform executes next-best actions across CRM, OMS, billing systems, and knowledge bases in milliseconds. Account lookups, policy checks, and escalation routing happen automatically while the agent focuses on the customer.
Dynamic Agent Coaching
Real-time prompts adapt as conversations evolve, regenerating what the agent should say or do based on actual call developments rather than static scripts. This ensures relevant, timely guidance throughout each interaction.
Complete Interaction Lifecycle
Jarni AI supports agents throughout the entire customer interaction - loading full context pre-call, providing real-time suggestions during calls, and handling post-call summaries and follow-ups automatically with zero manual work.
Sentiment & Emotional Intelligence
The system provides real-time feedback on customer emotional tone, enabling agents to dynamically adjust their approach to build loyalty rather than lose customers mid-call.
Automatic Quality Assurance
Every interaction is scored against actual business processes documented in the knowledge base. Managers receive clear, actionable coaching moments tied to specific knowledge gaps rather than generic metrics.
Best Jarni AI Use Cases & Applications
Customer Support Call Resolution
During a customer support call about a billing issue, Jarni AI automatically retrieves the customer's account information, identifies relevant policies, suggests resolution paths, and can even execute adjustments - all while the agent maintains natural conversation flow.
Technical Support Troubleshooting
For technical support agents, Jarni recognizes error codes mentioned during calls, pulls relevant troubleshooting documentation, and guides the agent through step-by-step solutions while adapting prompts based on the customer's technical understanding.
Sales Conversion Enhancement
In sales calls, Jarni provides real-time product information, competitive comparisons, and personalized upsell opportunities based on the customer's expressed needs and sentiment, helping agents close more deals.
How to Use Jarni AI: Step-by-Step Guide
Connect Jarni AI to your existing knowledge sources (SharePoint, Zendesk, Confluence, etc.) and contact center platforms through seamless integrations.
Configure your business processes and knowledge base within Jarni's system to establish the framework for intelligent reasoning and action execution.
As agents handle calls, Jarni AI automatically analyzes conversations in real-time, retrieving relevant information without agent prompting.
The system surfaces prioritized knowledge, executes necessary actions across connected systems, and provides dynamic coaching prompts to guide agents.
Post-call, Jarni automatically handles summaries, follow-ups, and data capture while providing managers with quality assurance insights.
Jarni AI Pros and Cons: Honest Review
Pros
Considerations
Is Jarni AI Worth It? FAQ & Reviews
Unlike static knowledge bases that require manual searching, Jarni provides real-time, contextual intelligence that anticipates agent needs and executes actions automatically during calls.
No, Jarni is designed to augment human agents rather than replace them. It enhances what your best agents already do, helping entire teams perform at top levels while reducing stress and turnover.
Jarni connects with all major knowledge platforms (Zendesk, Confluence, Notion), CRMs (Salesforce, HubSpot), and contact center systems, with additional custom integrations available.
Implementation time varies based on existing systems and complexity, but most organizations see value within weeks as Jarni is designed for seamless integration with existing tech stacks.
Typical results include 15-25% reduction in average handle time, 20-35% increase in first contact resolution, 28% productivity boost, and 10-20% improvement in customer satisfaction scores.