HelperHat
24/7 AI Live Chat Support For Your Website
What is HelperHat? Complete Overview
HelperHat is an AI-powered live chat support solution designed to automate and enhance customer service for websites. It offers a seamless setup with one-line code integration, continuous learning from your website content, and unlimited file uploads for knowledge base enrichment. HelperHat is ideal for startups, small businesses, and growing enterprises looking to provide efficient, cost-effective, and scalable customer support. With features like AI-powered spam filtering, automatic conversation categorization, and granular analytics, HelperHat stands out as a superior alternative to traditional live chat solutions.
HelperHat Interface & Screenshots
HelperHat Official screenshot of the tool interface
What Can HelperHat Do? Key Features
One-Line Setup
HelperHat simplifies the setup process with a single line of code that can be easily copied and pasted into your website. This eliminates the complex and time-consuming configuration required by competitors.
Auto-Learning Knowledge Base
HelperHat automatically learns from your website content, eliminating the need for manual updates. It also supports unlimited file uploads to enrich the AI's knowledge base, ensuring accurate and comprehensive responses.
Fast AI Responses
HelperHat delivers AI-generated responses within 1-2 seconds, significantly faster than competitors that can take up to 10 seconds. This ensures a smooth and responsive customer experience.
Unlimited Team Members
Unlike competitors that charge per seat, HelperHat allows unlimited team members at no additional cost. This makes it ideal for growing businesses that need to scale their support teams without worrying about escalating fees.
AI-Powered Analytics
HelperHat provides granular analytics powered by AI, offering insights into every message and conversation. This helps businesses understand customer interactions and improve their support strategies.
Multimodal AI Support
HelperHat's AI can understand and process various file types and images, enabling more versatile and effective customer support interactions.
Automatic Spam Filtering
HelperHat uses AI to automatically detect and flag spam conversations, reducing the manual effort required to manage unwanted messages.
Cross-Platform Accessibility
HelperHat is accessible via web, iOS, and Android, allowing support teams to manage customer interactions from any device.
Best HelperHat Use Cases & Applications
E-Commerce Customer Support
HelperHat can handle common customer inquiries on e-commerce sites, such as order tracking, product details, and return policies, reducing the workload on human agents.
SaaS Onboarding Assistance
For SaaS companies, HelperHat can guide new users through the onboarding process, answering FAQs and providing instant support, which improves user retention and satisfaction.
Educational Institution Helpdesk
Schools and universities can use HelperHat to answer student and faculty questions about admissions, schedules, and campus services, streamlining communication.
Small Business Support
Small businesses with limited resources can leverage HelperHat to provide 24/7 customer support without the need for a large team, ensuring professional service at all times.
How to Use HelperHat: Step-by-Step Guide
Sign up for a free trial on the HelperHat website. No credit card is required for the first month, and you can cancel anytime.
Copy and paste the one-line code provided by HelperHat into your website's HTML. This integrates the live chat widget seamlessly.
Upload supporting files or let HelperHat auto-learn from your website content to build a comprehensive knowledge base for the AI.
Monitor customer interactions and AI responses in real-time through the HelperHat dashboard, which provides detailed analytics and insights.
Scale your support team by adding unlimited members without additional costs, ensuring your business can grow without constraints.
Review and optimize your AI's performance using the granular analytics and feedback tools provided by HelperHat.
HelperHat Pros and Cons: Honest Review
Pros
Considerations
Is HelperHat Worth It? FAQ & Reviews
An AI Message is a response generated by HelperHat's AI-powered customer support system for your customers. These messages are counted only when the AI system sends a reply to a customer's inquiry.
You can monitor your AI message count in real-time from your Account Page. The Total AI Messages used during the current billing period is displayed transparently, so you can easily track your usage.
Unused AI messages do not roll over to the next billing period. Your Total AI Messages count is reset at the start of each billing cycle.
When you exceed your 1,000 AI messages, we automatically add a charge of $5 per 100 additional messages, billed on your next cycle. Additional messages are always rounded up to the nearest 100.
Yes, you can cancel your subscription at any time through the Billing Portal or by deleting your business account. Deleting your account is irreversible and will result in the loss of all associated data.
Yes, we provide a 50% discount to eligible educational institutions and non-profit organizations. Contact us at [email protected] with the subject line 'Non-Profit' for more information.
We accept all major credit cards, Apple Pay, Google Pay, and more through secure Stripe payments. We also support Buy Now, Pay Later methods like Affirm, AfterPay, and Klarna.
No. Your flat rate is $20/month, which includes 1,000 AI messages. Additional AI messages are charged at $5 per 100 messages (rounded up to the nearest 100).
We currently offer only monthly billing for maximum flexibility.
We do not offer refunds for cancelling subscriptions. If you're experiencing technical difficulties, please email us at [email protected] for assistance.