Fitkee
Customer feedback easier and faster for solo devs & small teams
What is Fitkee? Complete Overview
Fitkee is a streamlined feedback ticket system designed specifically for solo developers and small teams. It enables users to collect, manage, and respond to customer feedback efficiently without complex setup. The tool focuses on essential features like real-time feedback collection via REST API, comment-based communication, and email notifications to ensure no customer request goes unnoticed. With a 2-minute installation time and 98% customer satisfaction rate, Fitkee helps developers and small teams stay connected with their customers effortlessly. The platform is ideal for those who need a simple yet effective solution to handle customer feedback without unnecessary features or complicated configurations.
Fitkee Interface & Screenshots
Fitkee Official screenshot of the tool interface
What Can Fitkee Do? Key Features
Real-time Feedback Collection
Fitkee allows users to receive customer feedback as tickets instantly through a REST API. This feature eliminates the need for complex setup, making it easy to start collecting feedback right away. The real-time nature ensures that all customer inputs are captured immediately, helping teams stay responsive and proactive.
Comment-based Communication
Users can add comments to each ticket, enabling direct communication with customers. This feature helps in clearly understanding and addressing customer requests, fostering better collaboration and faster resolution of issues. The threaded comments make it easy to track conversations and maintain context.
Email Notifications
Fitkee sends instant email notifications whenever new tickets or comments are added. This ensures that users never miss important customer feedback or requests, even when they are not actively monitoring the platform. The notifications help maintain timely responses and improve customer satisfaction.
Best Fitkee Use Cases & Applications
Solo Developer Handling Customer Feedback
A solo developer uses Fitkee to collect and manage feedback from users of their app. The real-time feedback and email notifications ensure they never miss a bug report or feature request, allowing them to respond quickly and improve their product.
Small Team Collaborating on Customer Requests
A small startup team uses Fitkee to handle customer feedback collectively. The comment-based communication feature allows team members to discuss and resolve tickets efficiently, ensuring all customer requests are addressed promptly.
Growing Business Scaling Feedback Management
A growing business upgrades to the Pro plan to handle increased feedback volume. The higher API call limits and extended ticket retention help them manage more customer interactions without outgrowing the system.
How to Use Fitkee: Step-by-Step Guide
Sign up for a Fitkee account on the website. Choose between the Free, Pro, or Custom plan based on your needs.
Install the Fitkee API or integrate it into your existing system. The setup takes just 2 minutes and requires no complex configuration.
Start collecting feedback from customers via the REST API. Feedback is instantly converted into tickets in your dashboard.
Communicate with customers by adding comments to tickets. Use the comment threads to clarify requests and provide updates.
Receive email notifications for new tickets and comments to stay on top of customer feedback without constantly checking the dashboard.
Fitkee Pros and Cons: Honest Review
Pros
Considerations
Is Fitkee Worth It? FAQ & Reviews
Yes, Fitkee offers a Free plan with basic features suitable for small projects, including 1,000 API calls/month and 10 tickets/month.
Fitkee can be installed and ready to use in just 2 minutes, with no complex setup required.
Yes, you can upgrade from Free to Pro or Custom at any time to access more features and higher limits.
Webhook integration is available only in the Custom plan, which is designed for large organizations with specific needs.
Fitkee uses comment-based communication, allowing you to add comments to tickets and interact directly with customers for clear and efficient resolution of requests.