Deskwise
Seamless IT Service Management built for all IT teams
What is Deskwise? Complete Overview
Deskwise is the #1 ITSM tool designed to revolutionize IT service management with AI-powered solutions. It provides IT teams and MSPs with intelligent workflows, AI-driven ticketing, remote monitoring, and a comprehensive knowledge base to streamline operations and enhance user satisfaction. Deskwise is structured for ITIL compliance, offers plug-and-play modules, and scales effortlessly with IT teams of all sizes. The platform is currently in private testing with a pilot rating of 4.9/5, showcasing its potential to deliver faster resolutions, reduce ticket backlogs, and improve SLA compliance.
Deskwise Interface & Screenshots
Deskwise Official screenshot of the tool interface
What Can Deskwise Do? Key Features
Smart Ticketing & Automation
AI-driven support agents handle routine requests from start to finish using an intuitive drag-and-drop console. Issues are automatically categorized, prioritized, and resolved, while complex tickets are routed to the right technician with full context, ensuring faster resolutions and reduced workloads.
Remote Monitoring
Monitor and manage your entire fleet of Windows, macOS, and Linux devices from a single platform. Real-time status updates, automated patching, proactive monitoring, and instant console access ensure your endpoints are always running smoothly.
Knowledge Base
Capture step-by-step guides effortlessly with a Chrome extension that auto-records every click, input, and screenshot. Organize content with nested categories, secure access with role-based controls, and publish instantly to keep your team informed and efficient.
Self-Service Portal
Empower end users with an intuitive portal to log requests, check status, and access tailored knowledge articles. This reduces support load while improving user satisfaction and efficiency.
MSP Mode
Designed for Managed Service Providers, MSP Mode offers true multi-tenant control with strict data isolation, per-tenant branding, and contract-driven SLAs. Automate onboarding, centralize ticketing, track time and billing, and unlock cross-tenant reporting—all in one seamless platform.
AI-Powered Tools
Deskwise leverages AI to automate support, create content, and connect with users across multiple channels. Features include Voice AI, Content Creation, Assistant, and Agentic workflows that handle tickets, projects, and changes with minimal human intervention.
Best Deskwise Use Cases & Applications
IT Support Team
An IT support team uses Deskwise to automate routine ticket resolutions, reducing response times by 40% and freeing up technicians to focus on complex issues.
Managed Service Provider
An MSP leverages Deskwise's multi-tenant capabilities to manage multiple clients with strict data isolation, automated onboarding, and centralized reporting, improving operational efficiency by 35%.
Enterprise IT Department
A large enterprise IT department implements Deskwise to streamline its knowledge base and self-service portal, reducing support tickets by 25% and enhancing end-user satisfaction.
How to Use Deskwise: Step-by-Step Guide
Sign up for early access by entering your name, company, and email on the Deskwise website. You will be notified when a pilot spot becomes available.
Once onboarded, configure your IT service management settings, including ticketing workflows, remote monitoring preferences, and knowledge base categories.
Integrate Deskwise with your existing tools and platforms using the seamless automation and real-time data sync features.
Train your team on using the AI-powered tools, including Voice AI, Content Creation, and automated workflows, to maximize efficiency.
Monitor performance metrics such as resolution rates, ticket backlog reduction, and SLA improvements to continuously optimize your IT service management.
Deskwise Pros and Cons: Honest Review
Pros
Considerations
Is Deskwise Worth It? FAQ & Reviews
Deskwise is an AI-powered IT service management tool designed to streamline ticketing, remote monitoring, and knowledge base management for IT teams and MSPs.
Deskwise is currently in private testing with a pilot program rated 4.9/5. Early access is available by signing up on the website.
Deskwise is built for IT teams and Managed Service Providers (MSPs) looking to enhance their service management with AI-driven automation and seamless workflows.
The Alpha phase includes full access to all features, including AI-powered ticketing, remote monitoring, knowledge base, and MSP Mode, with priority support.
During the Alpha phase, Deskwise is free to use. Pricing for future plans will be announced based on user feedback and feature development.