Convi
The AI Copilot for Shopify Commerce—boost sales with intelligent automation.
What is Convi? Complete Overview
Convi is an AI-powered commerce suite designed to unify customer touchpoints for Shopify stores, transforming fragmented interactions into a seamless, revenue-generating experience. It addresses key pain points like fragmented conversations, disconnected analytics, and manual support chaos by integrating sales, support, and search into a single intelligent system. Target users include Shopify store owners and e-commerce professionals looking to enhance customer engagement, reduce overhead, and increase conversions. With features like real-time product nudges, AI-powered chat automation, and contextual insights, Convi helps businesses scale smarter and faster.
Convi Interface & Screenshots
Convi Official screenshot of the tool interface
What Can Convi Do? Key Features
Sales Assistant
Drive more checkouts and boost average order value (AOV) with smart, real-time product recommendations and nudges. Convi analyzes customer behavior to suggest relevant products, increasing conversion rates and revenue.
Support Assistant
Resolve up to 95% of support tickets instantly with AI-powered chat automation. Convi handles common queries, reducing the burden on human agents and improving customer satisfaction.
Chat Intelligence
Uncover customer preferences and conversion blockers with advanced chat analytics. Convi provides actionable insights to optimize sales and support strategies.
Customer Assistant
Enable shoppers to find the right products instantly using GPT-powered search. Convi understands natural language queries and delivers accurate, context-aware results.
Insights Assistant
Identify hidden revenue blockers and prioritize actions that drive growth. Convi surfaces key metrics and trends to help merchants make data-driven decisions.
Ops Assistant
Monitor automation performance, support load, and ROI from a unified dashboard. Convi provides real-time visibility into operational efficiency and impact.
Best Convi Use Cases & Applications
Boosting Sales with Smart Upsells
A fashion retailer uses Convi to suggest complementary products during checkout, increasing average order value by 15%. The AI analyzes browsing behavior to recommend items like matching accessories or seasonal deals.
Reducing Support Tickets
An electronics store deploys Convi to handle common queries about order status and returns. The AI resolves 90% of tickets instantly, freeing up human agents for complex issues and improving response times.
Enhancing Product Discovery
A home goods store integrates Convi's GPT-powered search, enabling customers to find products using natural language. This reduces search abandonment and increases conversion rates by 12%.
How to Use Convi: Step-by-Step Guide
Sign up for Convi on the Shopify App Store and install the app on your store. The setup is seamless and requires no technical expertise.
Configure Convi by adding your store's product catalog, FAQs, and support policies. The AI will start learning from your data immediately.
Customize Convi's responses and automation rules to align with your brand voice and business goals. Adjust settings for sales nudges, discounts, and support workflows.
Launch Convi on your preferred channels (e.g., website chat, WhatsApp, Instagram). The AI will begin handling customer interactions autonomously.
Monitor performance through the dashboard, reviewing metrics like conversion rates, ticket resolution times, and customer feedback. Refine Convi's behavior as needed.
Convi Pros and Cons: Honest Review
Pros
Considerations
Is Convi Worth It? FAQ & Reviews
Convi is an AI-powered commerce copilot for Shopify stores that unifies sales, support, and search into a single intelligent system to boost revenue and efficiency.
Convi integrates with Shopify in under an hour. The AI starts learning from your store data immediately and becomes more effective over time.
No, Convi handles routine queries and tasks, allowing human agents to focus on complex issues. It learns from human interactions to improve over time.
Yes, Convi adheres to Shopify's security standards and data protection regulations. All customer data is handled with strict confidentiality.
Merchants typically see a 10% increase in average order value, 10% higher conversion rates, and up to 95% reduction in support tickets.