BackOps AI
AI logistics companion automating operations and customer service
What is BackOps AI? Complete Overview
BackOps AI is an advanced logistics automation platform that serves as your AI operations companion. It handles routine tasks, resolves customer issues, and suggests operational improvements 24/7. The platform specializes in solving complex logistics challenges including delivery issues, claims processing, customs clearance, and multi-system workflows. BackOps AI integrates with over 100 WMS platforms and communication channels, capturing data from anywhere you work. It's designed for logistics companies, e-commerce operations, and supply chain managers who need to automate repetitive tasks while maintaining human oversight. The system learns from your SOPs (whether in PDFs, text docs, or even MP3s) and follows your configured rules to perform tasks automatically, escalating to humans only when necessary.
BackOps AI Interface & Screenshots
BackOps AI Official screenshot of the tool interface
What Can BackOps AI Do? Key Features
Smart System Integration
BackOps AI connects seamlessly with your existing systems including 100+ WMS platforms, communication channels, and portals. It captures data from ShipHero, ShipStation, Manhattan Associates, Packiyo, Amazon, and custom WMS solutions. The platform acts as a central hub that pulls information from all your operational systems without requiring changes to your existing tech stack.
SOP-Based Automation
The system learns directly from your Standard Operating Procedures (SOPs) in various formats including PDFs, text documents, and even audio recordings. Once trained, Relay (the AI component) follows these procedures precisely to handle routine tasks automatically, while knowing when to escalate exceptions to human team members based on predefined rules like package value thresholds or urgent keywords in communications.
Issue Resolution Engine
BackOps AI handles customer issues end-to-end, from analyzing incoming messages to executing resolution workflows. It can detect problems like delays, lost packages, or wrong deliveries, then automatically trigger appropriate actions like reshipments, customer notifications, and internal alerts. The system maintains full audit trails of all actions taken.
Real-Time Inventory & Order Management
The platform provides instant responses to inventory and order status inquiries by connecting directly to your ERP and WMS systems. Whether it's 'Do we have this in stock?' or 'What's the status of my PO?', Relay pulls real-time answers and replies automatically with accurate information.
Claims & Compliance Automation
BackOps AI streamlines complex processes like claim filing, regulatory forms, and customs documentation. It coordinates across carriers, vendors, and compliance portals to ensure timely and accurate submissions, reducing manual work while maintaining compliance standards.
Best BackOps AI Use Cases & Applications
Missing Package Resolution
When a customer reports a missing package, Relay automatically verifies tracking information, checks delivery confirmation, and if necessary, initiates a reshipment following your SOPs. It notifies the customer with the resolution and updates internal systems, all without human intervention for routine cases.
Inventory Inquiry Handling
For incoming stock inquiries (e.g., 'Do we have XG-2000 valves in stock?'), Relay instantly checks your live inventory across all connected systems, provides accurate availability information, and can even initiate order processing if requested, following your configured business rules.
Customs Documentation Processing
BackOps AI automates the preparation and submission of customs documentation by extracting necessary information from orders, applying the correct forms and templates, and coordinating with relevant parties. It flags exceptions for human review while handling routine submissions automatically.
How to Use BackOps AI: Step-by-Step Guide
Connect your systems by integrating BackOps AI with your existing WMS platforms, communication channels, and operational portals. The platform supports 100+ pre-built integrations with systems like ShipHero, ShipStation, and Manhattan Associates, as well as custom WMS solutions.
Configure your workflows by uploading your SOPs in various formats (PDF, text, CSV, MP3, DOC). Define how Relay should handle different scenarios, set escalation rules (like package value thresholds or urgent keywords), and establish approval workflows for exceptions.
Train Relay by feeding it historical data and sample communications. The AI learns your specific terminology, common issues, and preferred resolution paths. This training ensures automated responses match your brand voice and operational standards.
Monitor and refine as Relay begins handling operations. The platform provides full visibility into automated actions, allowing your team to review, edit, or override decisions as needed. Continuous feedback improves the system's accuracy over time.
BackOps AI Pros and Cons: Honest Review
Pros
Considerations
Is BackOps AI Worth It? FAQ & Reviews
BackOps AI integrates with 100+ WMS platforms including ShipHero, ShipStation, Manhattan Associates, Packiyo, Amazon, and custom WMS solutions. It also connects with communication channels like email and chat platforms.
You can train Relay by uploading your SOPs in various formats (PDF, text, CSV, MP3, DOC). The AI analyzes these documents to understand your workflows, terminology, and business rules, then applies this knowledge to automate tasks accordingly.
Relay is programmed to recognize when a situation falls outside configured rules or SOPs. In these cases, it automatically escalates the issue to designated human team members with all relevant context, following your predefined escalation paths.
Yes, BackOps AI offers a Proof of Concept (POC) with full platform access and a 100% money-back guarantee. This allows you to test the solution with your actual operations before making a commitment.